Prevent Telecom Fraud With SIP Analytics SIP analytics performs traffic analysis within a few milliseconds before a call begins. The process is conducted to catch telecom fraud, TDoS, robocalls, and other attacks that may hinder a business’s operation and steal potential data. One of the best ways to combat this problem is to use …
Make Seamless Communication With SIP SMS Service Text messaging is undoubtedly the fastest-growing and rapidly evolving communication channel in the entire world. In today’s generation, customers preferred engaging via text messages more than any other communication method. Therefore, to have an edge over the competition, businesses need to instantly communicate with their customers using …
Automatic Call Distribution Only the people working in a call center know the struggle of managing multiple calls at the same time. It becomes difficult to instantly prioritize callers or route customers to a specific agent without having a tool. As a result, it drops the customer engagement rate and hinders a business’s reputation, …
Boost Outbound Productivity With Auto Dialer Software Auto dialer software is an advanced auto-dialing solution that helps to boost outbound productivity. The different types of auto dialers help to auto-dial unlimited numbers from an assigned list, connect a relevant agent with a live call, and leave a pre-recorded message to avoid dropping the customer …
Improve Business Communication With Unified Messaging Unified messaging helps to gather different communications from multiple platforms and compiles them into one interface to enable readers to prioritize and read messages without switching two or more applications. Generally, unified messaging combines email inboxes and voicemails and uses text-to-speech technology to help people to read or …
Seamless Virtual Meetings With Video Conferencing Software Once, the term video conferencing was used only by larger global companies. However, it has exploded since then and now it’s the most preferred way of communication for businesses of all scales, especially in the post-covid era. Video conferencing helps business owners get more done without having …
Business Call Routing When businesses get a lot of inbound calls, it’s essential to have a phone system that features call routing. It’s also a part of call management features that distributes incoming calls automatically according to the pre-set criteria. Having business call routing is easy when you have a VoIP service provider available …
Get a Business Phone With Caller ID There’s a whopping number of businesses that lose their potential customers as they often decline a call because they don’t know who’s calling. It’s also impossible for a business owner to expose their personal numbers that display the required information. This is why it’s important to use …
Lower Call Abandonment Rates With Callback Queuing Call queuing is a feature that allows callers to virtually wait for their turn to speak with an agent. The system facilitates call centers with a proper method to manage a huge influx of calls efficiently. Basically, the call queuing features follow the rule of first come …
Advanced Call Forwarding Feature One of the important and core features of the IVR system is call forwarding. Sometimes, it’s required for the call center agents to forward incoming calls to another agent who is more skilled in that particular area. Traditionally, all the calls were forwarded to a specific number set by the operator …
