call center VoIP solutions

How Many Phone Lines Does Your Business Need?

As a business owner, you may be wondering how many phone lines your business needs while trying to be aware of the costs. Business VoIP phone service is replacing traditional phone systems more and more each day as business owners are seeing the cost savings in their quarterly reports and are glad they made the switch.

However, the last thing you want as a business owner is to lose a customer on hold because you don’t have enough phone lines to handle the call volume your company receives each day. A reputable VoIP service provider may hold the answer for many who are wondering how many phone lines are enough or not enough.

To discover the answers to those questions and see what UCaaS can offer your business and get the right amount of phone lines for your business, keep reading.

What is a VoIP Business Phone?

A VoIP business phone is managed by internet service and operates on cloud storage systems unlike traditional landlines that run on copper wires. Although, legacy phone systems can come with the latest business phone software, they stall out there. Due to the simple fact, the software systems are not updateable.

However, standard landline phone systems can be integrate by SIP trunking and VoIP applications but it’s not the best VoIP service. Both VoIP and UCaaS provide business owners a new way to manage all of the phone communications and unifies your infrastructure with easy tool management and superior technical support.

A business VoIP phone service offers many additional features that traditional landline phone system don’t have such as web conferencing, remote access, and data logs for all incoming and outgoing calls. Essentially, they are the future of phone technology for the masses.

Why Do Businesses Need More Than One Phone Line?

Now that you know what a VoIP business phone is, let’s take a peek at what UCaaS can offer your business and see how many phone lines your business may need. However, let’s not forget that the number of phone lines largely depends on the size of your company and other factors like future expansion and your budget.

Here are some factors that could help you make a decision on how many phone lines your business needs:

High Call Volumes

Whenever a business experiences high call volumes, it’s a good sign that you may need more than just one phone line. For small business owners with a small handful of employees, one phone line is generally enough but for those who have a larger workforce, additional lines are required to handle the high call volumes.

Physical Phones

Depending on the number of people you have working in your business can determine the number of physical phones you may need in your office space. As an illustration, if your have office cubicles and each one has a physical phone, a phone line must run to each one of those devices.


In most business settings, separate offices are part of the design; therefore, each office will need a phone line. What UCaaS can offer your business if you have separate offices? A unified and better way to use cloud phones and SIP trunking instead of traditional landline phones and fewer phone wires running in every direction but north.

Workforce Size

The size of your workforce can determine the number of phone lines you need. For example, if your run a department or grocery store and have physical phone at every register and customer service department, you will need a copper wire housed in insulated rubber going to each of one of those stations.

As you can see there are many different factors that determine the number of phone lines you need; furthermore, sometimes it helps when you call and talk to a representative that provides business VoIP phone service.

What Are the Cost Advantages of a Business VoIP Phone Service?

When it comes to the cost advantages of a VoIP business phone, there are many compared to traditional landline phone services. Moreover, the choice for many businesses comes down to need and budget.

Let’s take a look at two different price models of VoIP business phones:

Monthly Fees

Much like standard landline telephone service providers, you can expect a monthly fee for using a VoIP service provider. For example, if you have five employees and they each require a phone and the monthly fee is $30 per month, your phone bill will be $150 per month.

This pricing model typically tends to work out well for smaller businesses who know exactly how many phones they need but it also allows for expansion if you hire extra employees.

Flat Rates

The best VoIP service for larger companies and enterprises are flat rate VoIP service providers. This type of model works well for business who have constant fluctuations and usage rates that vary depending on the number of workers who need phones. Flat rate pricing models can vary in pricing but they do cover many aspects of management.

Kindly note, most flat rate pricing models only allow a certain amount of minutes per month; therefore, there could be extra charges for going over the limits set by the VoIP service provider.

What UCaaS Can Offer Your Business?

There are many cost advantages for using UCaaS when compared to traditional phone service such as long-distance calling and even international calls. You also get a better way to unify your business communications with cloud storage and enhanced call management tools like call recording, call forwarding, remote access, and voicemail features.

In the end, business VoIP phone service is the wave of the future and many companies are making the switch from legacy phone systems to VoIP business phones.

Not only are business owners discovering the cost savings from having VoIP integrated into their communications, they love the new software and features that come with the best VoIP business phones such as web conferencing, group collaborations, and access for their workforce who may be working from home due to the COVID-19 epidemic that took the world by storm in 2021.