Call Forwarding

Advanced Call Forwarding Feature   One of the important and core features of the IVR system is call forwarding. Sometimes, it’s required for the call center agents to forward incoming calls to another agent who is more skilled in that particular area....

Callback Queue

Lower Call Abandonment Rates With Callback Queuing   Call queuing is a feature that allows callers to virtually wait for their turn to speak with an agent. The system facilitates call centers with a proper method to manage a huge influx of calls efficiently....

Caller ID

Get a Business Phone With Caller ID   There’s a whopping number of businesses that lose their potential customers as they often decline a call because they don’t know who’s calling. It’s also impossible for a business owner to expose their personal numbers that...

Call Routing

Business Call Routing    When businesses get a lot of inbound calls, it’s essential to have a phone system that features call routing. It’s also a part of call management features that distributes incoming calls automatically according to the pre-set criteria....

Video Conferencing

Seamless Virtual Meetings With Video Conferencing Software   Once, the term video conferencing was used only by larger global companies. However, it has exploded since then and now it’s the most preferred way of communication for businesses of all scales,...