Are you tired of being bombarded with annoying and perplexing ghost calls? You’re not alone. Ghost calls have become a major nuisance for phone users worldwide. These are calls that appear to come from a random number but when answered, there’s no one on the other end of the line, leaving many frustrated with ghost calls.
These unwanted calls can be annoying and time-consuming, and in some cases, they can even be fraudulent. While there are a number of ways to stop ghost calls through landlines and by using a call-blocking app, the most effective solution is to rely on VoIP call center solutions.
Prior to exploring how to stop ghost calls with trusted call center VoIP solutions, let’s take a look at what these calls really are and continue reading for more detailed information about stopping ghost calls.
What are Ghost Calls?
Ghost calls also known as phantom calls, are calls that seem to originate from a random or unidentified number utilizing ghost call software. When a call is answered, the software may direct the call to a live telemarketer or scammer or simply hang up, resulting in a ghost call.
An effective method for recognizing such calls is to review the caller ID log on your phone. When you observe an atypical sequence of incoming numbers with area codes or prefixes like 100, 1000, or 1001, it’s highly probable that the call came from a phantom source. Learning the prefixes can make it easier to identify the source.
In most cases, these types of numbers do not exist in reality, and their appearance on your call log is a clear indication that you’ve received a ghost call. One of the best ways to prevent this from happening is by having a secure firewall and network in place that limits who has access to your numbers and prevents third-party access from scammers.
What is the Source of Ghost Calls?
Contrary to popular belief, ghost calls don’t actually originate from phone service providers. Instead, they are generated by automated port scanning devices or ghost call software that robo-callers and spammers use to look for possible flaws in the phone system, making them very annoying and frustrating.
To make ghost calls, hackers use SIP scans to manipulate ports and test for the presence of SIP (Session Initiation Protocol). If a hacker runs a successful scan, they can obtain passwords and even clone the phone system they’ve targeted. Remember that scammers are pros at what they do and keep up with the changing technology.
This allows them to make calls that the recipient will be billed for, even though they never made the call themselves. It’s a sneaky and frustrating problem but by understanding the causes of ghost calls, you can take steps to stop them from happening. Having a solid VoIP service provider can help eliminate this problem.
Call Center VoIP Solutions: The Key to Stopping Ghost Calls
If you rely on call center VoIP solutions managed by a third party, the first thing you should do is contact them right away since there are things they may do to prevent ghost callers.
Some of the basic VoIP solutions for call centers may include:
- Changing the SIP port from the default setting
- Disabling direct IP calls
- Blocking ghost calls using a firewall
Using VoIP call center solutions can provide numerous benefits for businesses, including cost savings, improved call quality, and greater flexibility. Certain call center VoIP solutions allow businesses to handle a greater volume of calls with greater business efficiency while also providing advanced features.
Additional Benefits of VoIP Business Phone Technology
While there are many obvious benefits to having a top-rated VoIP service provider, there are many things that customers do not know about because there are many things that go on in the background with a VoIP service provider. You can expect to get the best firewall protection and security that allows you to operate without worrying about it.
Additionally, relying on a call center VoIP business can help you better manage your call center operations by providing real-time data on call volumes, call times, and call outcomes. By leveraging VoIP call center solutions, your business can improve customer service and streamline operations while also reducing costs.
Here are some extra benefits of having a VoIP business phone:
- Call forwarding and recording
- Easy payment structures and billing
- Web conference calling and video meetings
- IVR systems and auto attendants
- Remote access and additional business lines
There are many more benefits to having a VoIP phone system and UCaaS Review can be invaluable with the information we provide. By comparing a huge domain of VoIP call center solutions based on these key features, UCaaS Review can help you make an informed decision, save time, and choose a solution that meets your needs.
How to Find Call Center VoIP Solutions for Stopping Ghost Calls
When it comes to choosing reputable call center VoIP solutions, it’s important to consider a variety of factors, including price, quality, customer reviews, and reliability. However, considering all of the solutions available, it can be hard to figure out which VoIP call center solutions provider is best for your company.
Read VoIP Reviews
Reading VoIP Reviews on a comparison platform such as ours can give you a better idea of the different services each VoIP provider offers. Since most VoIP service providers offer basic rates and packages that are very similar in pricing and features, read the exact terms of their monthly service plans to avoid any disappointments.
While each VoIP service provider carries different options, features, phones, and plans, they all do one thing, they connect your business communications to the cloud and break your ties to traditional phone systems that limit and prevent many features that are not capable, unlike VoIP technology.
Whether you’re looking for an affordable option or a high-quality solution with advanced features, we provide the insights you need to make the right choice. Therefore, before you commit to any VoIP call center solutions, be sure to compare your options with the help of AI-driven data comparisons at UCaaS Review.
If you need any additional help or information about stopping ghost calls with VoIP service providers contact us today and we will be happy to assist you.