UCaaS Provider
8×8 XCaaS uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA. Enables company-wide collaboration and global telephony. Allows administration and analysis in console, as well as integrates with common enterprise ecosystems. Secure and cost-effective.
Overall
2.4
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Call Quality
(2.5)
-
Business Messaging
(2.4)
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Video Conferencing
(2.3)
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File Sharing
(2.4)
User Rating
( reviews)
INDUSTRIES
- Business Services
- Education
- Financial Services
- Government
- Healthcare
- Manufacturing
- Retail
- Transportation
PRODUCTS
- All-in-one communications
- Business phone
- Video conferencing
- Team chat
- Contact center
- APIs & embeddable apps
- SIP trunking
- 3rd party app integrations
- Business services
- Phones & accessories
SOLUTIONS
- Cloud migration services
- Collaboration solutions
- Customer experience solutions
- Decision-making acceleration
- Disaster recovery
- MS teams solution
- Office communications solutions
- Productivity solutions
- Sales and customer service solutions
PRICING
- 8×8 Express $12/user/month
- X2 $24/user/month
- X4 $44/user/month
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8×8 VOIP = Over-Priced Horrible Service…
After 12 years of service with 8×8 (formerly Packet8), paying over $360 yearly for a single residential phone line with unlimited Domestic only, the Uniden VOIP cordless phone they provided stopped working and became unusable due to static interference on the line. After numerous calls to 8×8 to get the problem repaired in October and November of 2018, I was finally informed 8×8 does NOT support or offer residential phone service anymore and that we would “HAVE TO UPGRADE SERVICE.” When I inquired what that meant, they tech support stated we’d have to open a “BUSINESS ACCOUNT,” to which I said NO. That day we advised we would find another service provider and have the number ported out to the new phone company, and that we DEMAND a refund of the almost annual service fee they had just billed to my credit card. That day we ported our phone number to MagicJack and purchased the magicJackGO (12 Free Months Phone Service Included), for only $35. (a savings of $325 each year). Our new MagicJack service has NO CONTRACT, No Monthly Bills. It includes UNLIMITED local and long distance calling to the U.S., Canada, Puerto Rico & U.S. Virgin Islands, FREE MAGICAPP – Calls ring on your smartphone and Premium Features like Unlimited Texting included. After our service was up and our phone number working on MagicJack, we called 8×8 to close our account. The 8×8 billing rep. was so disrespectful and rude, it shocks the senses that any company would put a wicked soul like this in a position to take calls from 8×8 customers. As of Jan. 7th 2019, 8×8 has failed to process the refund they’ve stated “WAS APPROVED” in November and again the first week of December. Called 8×8 billing department again today, (01-07-2019), wanting to know why they have NOT refunded the over $300 they approve in two months earlier in November 2018, only to get the BS run-around stating that it WAS approved, but then the 8×8 supervisor that approved it later DENIED it. I’m an 81 year old widow woman living on a very small fixed income of social security and need that money to pay for my medicine. These people at 8×8 have no shame or conscience who they steal from.
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I am forced to use this company via my…
I am forced to use this company via my franchise otherwise I would never have stayed. My call log has never worked, I cannot see missed calls, incoming calls or calls made (essential features for a phone system) The phones constantly stop working (always in different, confusing ways) not ringing at all, hanging up on callers, going straight to vm, leaving messages on the receivers personal cell where it should not go. Every time they try to help correct something they cause more problems. Singly the worst system and company I have ever used and for some reason we are still being forced to use them.
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This company tries to obligate you to…
This company tries to obligate you to contracts you don’t know you are obligated to even if you own your own phones. They attempt to charge you for early termination and make it very difficult to cancel, dispute charges, etc. My voip extension got hacked and my $120 bill turned into a $2000 auto withdrawl from my business bank account. It caused my account to overdraft. A bot was making international calls from India and 8×8 fraud caught it 5 hrs after it started and turned off the ability to make outgoing call on the account so it couldn’t continue. They called me and addressed the fraud and assured me that I wouldn’t be charged. 2 weeks later I got a Christmas present from them. A 2k bill and 5 overdrafts to my account because of the Auto withdrawl. They told me they do not refund for hacks whether I made the calls or not and even achnowledged it came from an IP outside of the united states and that they knew I couldn’t have done that. No body should feel safe working with this company and please NEVER USE AUTO WITHDRAWL WITH 8×8 or you may be their next victim.
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We’ve been a small business customer…
We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8×8’s support group. More than half the time when we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/ISP/(insert random device here) or tell you that a core feature like blind transfers should be used over warm transfers because “they don’t work right” according to support.
We only use 20% of our max bandwidth at each site, have low latency, and have our firewalls set to best practice according to 8×8. Still, the service is unstable at all 3 locations. When level 1 support “escalates” a ticket it apparently means it’s just back in a queue that nobody checks until call (again) for an update. We’ve talked to the same agents at level one tier and “two” before. Spontaneously we’ve had support tickets closed without any notification to the ticket owner and we believe this is 8×8’s poor implementation of Salesforce support software.
The Virtual Office software is buggy, and they update it frequently sometimes totally changing functionality or removing features without listing it on patch notes. The video portion works well enough, even though it is laid out strangely compared to most video conf software. The call-in numbers are spotty at best. They recently made it so end-users can’t change their own voicemail passwords (they could before) – the IT staff has to do it because now you need to be the admin for the service. When we questioned support on why they did this, they told us “we don’t know”.
Once we had enough of dropping calls and “line unregistered” errors with support being non-existent we had to get out. I was willing to just part ways with 8×8 and consider it not a good fit. I tried contacting my account manager, Byoung, who typically responds after a day or two to talk about this. I couldn’t reach him, so we just called the main number and got in touch with Giselle who was knowledgeable and well-spoken and tried feverishly to talk us out of canceling. I was offered a device that we would put at all the sites that would help with the service. She told me she’d even get it for free for two months then the normal rates would apply.
I was confused as to why I was paying for phone service and to make it work I needed to purchase a device to put on my network at an additional monthly fee. After turning that down we got bounced back to my account manager. I talked to him and told him we just wanted out, no harm no foul. He said he was sorry and would get that process started.
That was weeks ago. I was told that canceling was for the “support group and we don’t talk to them” and that “we just make the ticket”. After a week of silence, I called again, and he had his manager (Carl) “escalate” the ticket. I was again told that “we don’t deal with those guys directly”. After a few irate emails, I was told that the “escalation manager” escalated the ticket on the support side. I’ve never heard of such a title but whatever. So here it is a month after my call to cancel and nothing has happened.
I can’t get contact information for someone that can help us and when I talk to the sales/account people they just tell me they can’t do anything but put a ticket in. I guess even internally their tickets are treated the same way they’ve been treated for their customers. If you’re considering 8×8 please save yourself a headache. I feel that they are dishonest, and the support is an absolute joke. Nobody at this company takes any ownership, they just pass the buck and tell you they can’t help. Communication with them is terrible and it seems like internally they are a mess.
At this point, we’re being told the people we need to talk to can’t be contacted directly and when I talk to Byoung (account manager) he tells us to call Carl (his manager) who doesn’t answer his phone or return calls. Even Byoung told us Carl can’t do anything anyways because it’s “another department. We’re being ignored intentionally.
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I’ve had 15 clients on 8×8 for more…
I’ve had 15 clients on 8×8 for more than 7+ years. But I’ve moved all of those accounts away from 8×8 to Nextiva. The list of faults and bad events with 8×8 is too long to put here. I’ve lost clients, lost sleep, lost insane amounts of productivity time to do my job fighting and just trying to get 8×8 to honor their word.
As a referral partner I have had my payments delayed by 3 months past when I was contracted to be paid. That’s 6 months after doing the work. And then only have fight and fight to hordes of mindless staff at 8×8.
I spent months dealing with C level partner management that could seem to get the train to run in the right direction. After 2 years of abuse and trying to get them to fix issues with outsourced support, bad ticket and support management processes and just plan lazy staff. I’ve had more than one support ticket deleted. Last summer we had our Caller ID (Hacked, bugged, broken) and it took weeks to fix. It cause all kind of problems for this client some on the event of legal due to the new caller-ID showing as calling from Palestinian territories. The report of this ticket was delete by 8×8 Support. It took us days to figure out 8×8 support was lying and had not only delete our ticket but didn’t fix the caller-ID. Endless issues like these. A client was doubled billed and spent months sending in bank documents showing the double billing only to have 8×8 billing deflect and be too ignorant to fix it. It’s a shit show over there.
After 6+ months on Nextiva with 8 clients and no major issues I can easily say 8×8 is a JOKE NOW! #TooBig2Succeed. I installed somewhere around 100+ phones for them over 7 or more year.
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If you sign up with this company it…
If you sign up with this company it will be a nightmare to cancel your account. All they want to do is attempt to charge you outrageous fees even if you have given them their required cancellation notice. Keep everything in writing as you will need it. Once they have you they will do whatever they can to keep. Even telling you your account is cancelled when it fact it is not and they continue to keep billing you. Customer service/support is a joke and account managers are snakes. Buyer beware.
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After being with 8×8 for 5+ years, I needed a new phone number add to my system with a 602 area code (Phoenix, AZ). 8×8 responded with sorry, we can not give you a local area code the best we can do is give you a Tucson, AZ area code. Their reasoning was because there are no more local Phoenix area code numbers available to anyone through any company. This statement was untrue. I did some homework and I found a lot of different VoIP phone systems that had additional 602 area code numbers. When I alerted 8×8 they said they can not provide those numbers. I told them that was unfortunate and I would need to move to a different company that could meet my needs. After I cancelled, they informed I would have a $619.56 early termination fee for cancelling my account. I tried to explain to them that I had been a customer for 5 years and it did nothing but fall on deaf ears.
The only attempt to resolve this matter was to offer a discount on bogus charges. 8×8 couldn’t even offer an apology.
Unfortunately, they left me with my last option of pursuing them through the courts which is a time waster for myself, 8×8 and the local court system.
Before signing on with 8×8, keep in mind that you will have a large cancellation bill regardless of how long you have been with their company.
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I have been using 8×8 for ten years, but my recent experience with technical support was so bad that I am now evaluating other service providers. I am literally astonished with how ignorant and unqualified the technical support representatives were that I recently interacted with…not only incompetent, but demonstrated very little regard for me, the longtime 8×8 customer.
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Stay FAR away from 8×8. Awful company to work with. The service works fine but watch out if you have problems. Can take weeks for them to fix it. Also, they will blame you for problems they create or caused. They really need to train their employees. If you ask them a question about your account, there is a high possibility that they will not give you the correct answer and then they’ll blame YOU for the mix-up. Do yourself a favor and pick any other VoIP provider.
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Thought this was a good thing. Unable to port my number because they have no relationship in my area. Were ok to try to find a solution for a couple of months but when I suggested we suspend the account until they were able to figure it out , I never got a response again. This has been ongoing for a year. They were happy to take my money though. I never even used their system.
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I started @ 6AM 12/21/2019 to sign up for their 30 day trial. They had you verify your e-mail, which took them about 5 seconds. Then they wanted the CC information which took about 10 Seconds.
Next, you are redirected to a page that says your account has been created and you should receive an e-mail… If you don’t get the email, go to this URL….. It takes you back to the same page your were on … It’s an endless loop.
I called support and end up talking to someone in the Philippines who says he can’t verify anything.
They Expect me to trust my business to this kine of incompetence!…
No way!…. What a total waste of hours… It’s now 4:30 PM in the afternoon. Ten and 1/2 hours wasted on a lousy company.
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The phone service is average at best. Their technology is lagging behind their competitors and their pricing is expensive for what they offer. Customer service is never helpful unless you want to add more features because most of their features are a la carte. They sneak in an annual auto renew to make it VERY expensive to cancel but will never tell you about it until after you cancel. Be very careful if you decide to go with 8×8. There are better services out there that include the features, at a lower price, that 8×8 offers individually.
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After 10 years, this is what we get;
We have received your confirmation to cancel some of your lines of service on your 8×8 account.
The fees associated with this cancellation are $1,148.49 and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($164.07), by the number of months remaining on your contract (7).
Website: https://www.8×8.com/terms-and-conditions/business-terms
12. TERMINATION
12.1. Exclusive Termination Rights. The Agreement may be terminated:
(f) by Customer through notice provided to 8×8 within the first (30) days after the effective date of Customer’s initial Order, if the Ordered SaaS Services do not satisfy Customer’s requirements, in which case (i) Customer shall be relieved of its Subscription Commitment for any post-termination period and (ii) 8×8 shall refund any Service Fees paid to 8×8 for such post-termination period and any fees paid to 8×8 for the purchase of Ordered Equipment (less a $25.00 (USD) per piece re-stocking fee) that is returned to 8×8 within thirty (30) days after Customer’s notice of termination (with Customer first obtaining a return authorization number from 8×8 and 8×8 providing pre-paid return shipping) in accordance with 8×8’s instructions, in its original packaging, and in an undamaged condition; provided that for avoidance of doubt, (1) Customer shall remain liable for any other amounts incurred under the Agreement, including without limitation any Service Fees for any period prior to such termination, Taxes, Regulatory Fees, or amounts related to Usage (including without limitation any post-termination Usage) and (2) where Customer has not paid Service Fees or other recurring amounts to 8×8 for any pre-termination portion of the Initial Term (including without limitation due to any agreement by 8×8 to waive or delay the billing of any Service Fees or other recurring amounts or to provide free service), Customer shall – notwithstanding any such agreement – become liable for and shall pay to 8×8 any such unpaid Service Fees or other recurring amounts for such pre-termination period.Please review the requested services to be cancelled:
Full Cancellation
Should you reconsider this cancellation request, we would be happy to assist you. If so, please let us know if there is anything that can be done to resolve any issues that may be associated to this cancellation. Please contact us by logging in at https://support.8×8.com and click view cases to post a comment on your case. You can also reply to this email (please preserve the original body of the email).
Cancellation is set to occur on 01/30/2020. If you do not wish to move forward, please let us know. Once the cancellation is completed, you will receive a confirmation email.
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Sadly some of the worst service ever experienced. Their product itself is ok, but the lack of customer service makes it unusable.
Used their own portal to submit support request per their instructions after calling and being told they couldn’t help. No response to my tickets although their dashboard shows records of my case being submitted and several follow up messages I’ve left.
There are many other companies that care about their customers. Will be moving all 50,000+ units we have in our business to another company.
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Avoid working with this company at all costs. They have mastered the art of deception and poor customer service. Their “service” system is built and designed to make it impossible to get a straight answer. It’s no wonder every sales person at every competitor I talk with says they hear the same thing from former 8×8 customers; “this company is the worst.” 8×8 needs to be decapitated from the top down and restructured before it goes out of business. Good luck!
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I have been with 8×8 for 8 years…The customer service just ok. They would help, but it felt like they were doing me a favor just by talking to me. And the wait times were terrible. I looked around and saw that other companies were offering more service for a lower price. I called and asked if they could do anything to help lower my costs…they said no.
So I decided to change VOIP providers…
This is what I got from 8×8 after 8 years…!
We have received your confirmation to cancel all of your lines of service on your 8×8 account.
The fees associated with this cancellation are $401.66, and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($57.38), by the number of months remaining on your contract (7) – Contract End Date 12/20/2020 .
Please review the requested services to be cancelled:
Full Cancellation
Website: https://www.8×8.com/terms-and-conditions/business-terms
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WARNING! They will change your information so you will never get away from them! What they do is drop a digit out of your address so you are able to port your numbers, then they will tell you that you signed an auto-renewing contract that you will not know anything about, oh you now own them $2,100.00. They will always raise your fees. I was a reseller for them, not anymore! They were dropping phone calls up to 10 times a day. We tried fixing it for 6 months, good luck with their support. It is the worst I have dealt with. After receiving 3 fake Customer Service Records from them and trying for 6 months to port numbers to Nextiva we had to go to Verizon to buy 2 pay as you go cell phones to port the numbers out from 8X8.At one time they were the best but now run
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I have two main issues with 8×8. First, the quality of their phone service is mediocre. Call up their customer support and listen to the quality of your phone connection and you will get the point. Dropped calls, static on the lines, etc.
Second is their customer service policies. We are a small business and have consolidated our locations. We went from needing 3 lines to 1. After having been with them for three years, they will not let us downsize our service without a large “cancellation” charge. I am not trying to cancel – just trying to change to reflect our current situation. Turns out that when I signed up they put us on an annual contract. They never send out any notice of renewal to let you know that. I missed the renewal period by less than a month. After talking with several people several times, they would do nothing to help.
An absolutely awful company to work with. As a small business owner I am tuned in to doing what it takes to make our clients successful. This company does not have a clue.
I suggest taking your business to a more customer oriented company.
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8×8 inc continues to try and charge my credit card every month, for months. I have no use for 8×8 services and they have been informed of this. Someone named George Perez said that it would be taken care of. Yet an attempt to bill me happened again this month.
I am posting this so people will be cautious using a service where their customer service can not handle a simple problem after being contacted multiple times over many months.
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I was initially excited to be on 8×8 coming from a traditional PBX. The port transition team was helpful. The SAML and Google SSO options are great! Minus a problem they haven’t fixed with SAML provisioning; The service has been reasonable. The big thing we found was that a number of complaints about the app call quality and delay. Customers would complain they couldn’t hear us on the app or vice versa. It was pretty consistent across our sales team and I even experienced it a few times.
Tier 1 Support was marginal. They outsourced to the Phillipines, so while you can get to a person, they are trained to deflect. I spent too much time on the phone going through their process and no being listened to. I didn’t ever want to reach out if I didn’t have to.
The thing that got me to leave is that they keep your lines in contract even after the contract is over. This is deep in their terms of service (something that is illegal to not notify in California). They don’t have “Month to Month” service and no flexibility.
Evergreen contracts are dirty. After finding this out. I bit the bullet and moved all my phones lines to Zoom Phone (1/2 the price) and will be paying the extra “Month” they will charge us. “We don’t have prorated” “We don’t have month to month” Basically, this just confirms that they don’t care about our relationship with them and now they lose over 3k a month.
I will not do business with a company that hides things like that. At least Zoom is straight with us for now.
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We did a short term trial of 8×8 alongside another vendor in the summer of 2020. We ultimately decided to use the other vendor and notified the sales rep less than a month after starting the trial. The quote we signed did not specify a contract term, but 8×8 continued to bill us after our notice to cancel. When we pointed out the issue to the, they attempted to bill us for early cancellation despite the lack of a contract term. I would recommend avoiding 8×8.
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Be careful with call recording prices and contract terms. Not upfront at all.
Call quality is amazing, but the the support is a disaster. Worse then Verizon or a cable company! We are migrating our clients off the platform as every issue or question results in a frustrating hour long call to different departments to reach anyone.
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When you get this service you can talk to a live person. When you get the service you literally only can talk to a bot. This company wants you to open a case and someone will call you back. It is very difficult to understand the call back from the heavy accent. It’s frustrating when you really need your problem fixed. We had lots of dropped calls and issues. We chose to go to another service. That was January 27th we put our request in through the bot making a case. Then they emailed back and we emailed back to say “yes please cancel”. Please remember our numbers were ported out and we were no longer using 8 x 8. It is now 3/16 and we get a notice saying that our payment did not go through. So, I just got off the phone with one of their representatives. She stated well you did not respond to give us your passcode so we could not cancel your account. Now please remember this is after we have requested our account to be closed twice already. Then she said, “well we called your office and no response”. We have three offices and what kind of company does not get the contact information of their CEO’s. They will not refund us the months that we were not using their service and they would like us to start a whole new cancel case. Please remember they will make it difficult to cancel. So the worst service and the worst customer service as it’s nonexistent besides the computer bot.
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Very frustrated with 8×8. They did not…
Very frustrated with 8×8. They did not send me out any reminders about my annual subscription renewing. I called within a couple weeks of it renewing to cancel and they said I was stuck paying the entire year. No compromise at all. They never sent me an email, never called, not pop-up warning in the app or online. Nothing. Stay away from 8×8!! They only care about themselves and not the customers.
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I was so surprised with the features 8×8 has. Not only did we get the phones free but the price was reasonable for our budget. we love the mobility and reliablity of the service.
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When we started with 8×8 years ago…
When we started with 8×8 years ago we loved their service. Since we have grown it has become unreliable and very cost prohibitive. Additionally, their service and follow up is non-existent when you have an issue.
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After being an 8×8 customer for more…
After being an 8×8 customer for more than 5 years, and experiencing several little annoying things, this last incident has really gotten under my skin to the point I am for the first time in my life writing a bad review for any merchant. A few days ago we had a little billing issue. So I went to my portal to fix it and get the bill paid. But they system was not working. I kept getting “Back-end Problem: Decline (0,100) P8_SS_BILLING_API.payBillingDues.OnExecute Name:onRequest PCPC:9904 Statement:138” error messages. Now after 3 attempts to pay, the billing system automatically suspends my service. So, understanding this was my fault to begin with, I call support. It’s 7am my time East Cost US. The polite support person tells me, that he can not do anything to fix this, and that it is only the billing department who can. Well, may I speak to them please? Oh, no, they don’t come in till 7:30 am Pacific time. So I ask, well can you see that i am a long time customer, and that i attempted to pay. Can you at least re-activate my service till they come in? No way.
So, I wait, and call. They proceed to tell me that they can’t process the billing manually, so they escalate it to their enterprise services. Enterprise services doe finally process the billing amount, not before my bank puts a hold on my card because their system attempted the charge 3 additional times in a row just before. So having to deal with that, then clearing up the bill, finally my service is back up. So for over 10 hours of a work week, customers heard that our service was disconnected. But ok my fault, let’s move on.
Today (3 days later), after being on a long trip, I get a call from an investor. “Hey what’s up with you guys?…”, “… your phones are disconnected…”. What? Embarrassed and confused I look at my portal and sure enough. All my numbers are again suspended, even though 8×8 had collected the funds last week. I can’t tell you how much this damaged us. So apparently their system suspended services over the weekend and I was just not aware of it. So now more than 3 days of the recording that the numbers are disconnected. Wasted marketing efforts and massive harm to our image.
So I call their support, and ask to speak to a manager or supervisor. They don’t have supervisors or managers at the 8×8 call centers, and no, they can’t fix it. I now have to wait another 16 hours for billing to come it so that they can fix this issue. Thanks 8×8! NOT
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Be prepared for unexpected…
Be prepared for unexpected and large fluctuations in your monthly billing and to be told you received an email that never arrived informing you of the pending increase. A staffer tried to tell me that my bill had not increased rather the underlying discounts had “simply gone away”. As a small business owner, I certainly notice a 58% plus increase in my expenses. When I attempt to cancel my service, I am read a litany of small print buried deep within their Service Agreement that was never highlighted to me – my fault for not reading every sentence but I can say this is the only vendor in 15 years in any industry to ever pull this crap with me. Cancellation Manager was arrogant and condescending. Buyer beware!
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Some of the worst customer service…
Some of the worst customer service I’ve experienced – honestly have never been treated so inhumanely. The staff clearly doesn’t get treated well by the upper management. Customer service could care less about you and your business – this kind of thing almost always trickles down from the top. They have drastically sacrificed quality of service and customer support in exchange for short term growth. Hold times avg over 30 minutes only to send you to wrong person over and over again. The only time you will get a person sounding like they care is if you are making payment to a billing rep – then once you pay you’re back to being another account number.
Not to mention they are very aggressive with their sales promises. We were contemplating 8×8 with Nextiva for the same services with very minor differences, 8×8 offered to beat the pricing, but I guess we got what we paid for. Lesson learned.
Anyone who actually goes and price shops, don’t let a few extra dollars in savings cloud your judgment.
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As a seasoned start-up founder and…
As a seasoned start-up founder and operations specialist, I would strongly advise to steer clear of this company. Classic case of a company that harnesses the ability to sell in products and services without the support to back up claims. I would give zero stars for support if that was an option.
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I tried to cancel with this company…
I tried to cancel with this company for months. Our bill was on auto pay and they kept billing us every month for services that we did not use. Do not get involved with them. This company stole money for months from us. It should be illegal to operate the way they do!
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I never write negative reviews. …
I never write negative reviews. However, having had such a poor experience with 8×8, I think it is crucial that I make others aware of the poor service I received. I own a small business and was excited to find what I thought was going to be a solid VOIP provider. However, despite many email and phone complaints to the 8×8 support team about not receiving calls to our 8×8 phone apps, 8×8 never fixed the issue and never discounted my subscription. I attempted to cancel my account today but I spent 1.5 hours on the phone today awaiting confirmation (the billing department could not get in touch with the porting department for 1.5 hours) that my current 8×8 numbers had been ported to RingRx. Because the porting department closes at 4pm, I never received confirmation that the numbers had been ported. And, as a result, I now will be billed for August despite the fact that I am not using 8×8’s service. As usual, 8×8 is not taking responsibility for their errors or poor service. And they are not putting their clients first. I am genuinely disappointed with my 8×8 experience.
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I got 8×8 for my business after the…
I got 8×8 for my business after the recommendation of a colleague in a similar industry. I was impressed with the array of services provided and the HIPAA compliant aspects of the products. The first few weeks were okay with a few glitches, but as time went on we had more and more issues. A coworker’s fax failed to work. Additional fax numbers for employees were suddenly not available after having been promised initially. The computer app not only stopped working for me but began to crash my whole computer. I have gone five days without working service on my computer and have only spoken to two individuals in the course of this time. Phone service is an integral part of my business. 8×8 seems not to prioritize their customers once they are hooked into paying their rates. Very disappointing.
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I submitted a request for a quote on…
I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn’t show up. I said, fine, just send a quote. It took a month for him to send me the quote and it was for the wrong plan and had exorbitant setup fees. I asked for a corrected quote… three weeks ago. He has yet to respond. I emailed his manager.. no response. I contacted their Facebook and requested a new rep.. no new rep. Basically I’ve been sitting in my hand with my credit card waiting to give them money for 3 months. We’re only going to buy like 10 licenses but come on.. if you don’t want our business, say so, don’t just blow us off.
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As my firm’s account manager…
As my firm’s account manager I don’t need technical help often but when I do I almost enjoy calling in. 8×8 has the most available, attentive and effective technical service I have encountered in 35 years of management. In a world where you often struggle to simply understand a service provider, 8×8 maintains a staff that grasps problems quickly, actually suggests preventative management tips, and never talks in unexplained company jargon. An illustration: One night I asked a question that stumped the techie, was asked to hold, and then heard in the background what must have been her colleagues filling her in. The urgency of those muffled voices and the eagerness with which the techie delivered the answer… It made me very happy to have selected 8×8.
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When we started out a year ago…
Overall
1.0
Quality
Installation
Support
Reliability
Features
Price
October 21, 2018
When we started out a year ago, things seems decent. Getting in touch with implementation team seemed easy and responsive. Fast forward a year later when we need help with basic setup and integration with salesforce. It is nearly impossible to get ahold of anyone not in sales. My “rep” who is the point person I’m supposed to work through ignores my calls and emails now. He cannot give me the contact info of any of the “managers” he has to talk with to get things resolved.
Tried getting help one weekends and after hours and all I get is a call center overseas that then has to call someone who actually knows the system. Those folks only work weekdays during business hours and you’re lucky to get a call back in three days.
This company really went downhill.
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I have been a customer of 8×8 for…
I have been a customer of 8×8 for almost 10 years. When we first picked them up, their engineers worked with our company to adjust their UI and even add new features to be compatible with our needs. With my experience in VoIP, 8×8 even asked me if I would like them to recommend my services as an IT consultant to other companies in my area that were installing 8×8. Needless to say, I know their systems quite well, both customer-facing and back-end.
But their support has moved overseas, and low-priority bugs get kicked under the rug and marked “resolved” without being fixed. I had 2 locations go without phone service for a month because the sales rep wouldn’t pick up the phone and send us new devices. No one on their team knows how to get faxes to work using the ATAs that they provide for analogue phones.
Over the last several months, my customer has paid me a couple thousand dollars just to work on 8×8 related issues, and they still handle many calls themselves. I don’t know how companies who don’t have a professional VoIP specialist like me are able to keep 8×8 functioning.
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The worst service, customer for…
The worst service, customer for 4 months now, nothing but issues. You can’t delete text massages, take 20 minute to send a one page fax, call delays, sounds as if you are driving when using your phone. Stuck in a 1 year contract. I report issues every month and nothing get fixed. They over bill me for lines I don’t have. Just the worst.
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I started a recruitment company in…
I started a recruitment company in February 2016 and unfortunately when setting up I signed up to 8×8’s services. In the 3 years of owning my own business, I have been fortunate enough to grow it to 12 members of staff – all of which have use of a VOIP Polycom handset. I can honestly say that everyone you speak to at 8×8 in the customer services team is completely unqualified to be giving technical advice. What’s worse is, that in the small print everytime you order a new phone for a new member of staff you are tied into another 2-year contract. Joining 8×8 has been the most frustrating decision we have made so far. I have no issues with any other service provider that we use for a variety of things. Every time a phone or the service goes down we are left to the devices of their awful customer services who quite honestly do not have a clue and cannot solve the smallest of problems. I have tried to cancel our contract several times through pure frustration and they want to charge me £4K. When you try to escalate what seems an unfixable situation they are never able to put you through to a manager. This is a truthful review and the only reason I write this is to warn you before joining them IT WILL BE A BIG MISTAKE!
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OK where do I start? First when I signed up it took about 3 months for them to port my numbers. They try to say well you have 30 days to decided if you want to keep it but I was stupid and waited to see to try their service. Once they finally got the number ported the services didn’t work on my iphone. It would ring on the landline just fine but my phone would ring once and by the time I pull it out of my pocket the call is already in voicemail. even if I did answer the service took so long to connect it would still send the caller to voicemail. I hand contacted the support twice one time I never got a response then the second the guy tried to tell me that no phone calls have came into that number? So all the tests I ran calling from other numbers was all an illusion? he wouldn’t help me so I hung up out of frustration. Then finally I submitted for a cancellation and was told someone will contact me within hrs. Weeks later Im still waiting for that phone call. Im still unable to answer any of my business calls so we’ve had to advise people to call a different number. So I called today again to cancel so we will see if they will give me a call back or not. there was so much more especially when trying to first set everything up but im done these guys are scam artist. just to make a little more money with horrible product and service
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I have two main issues with 8×8. …
I have two main issues with 8×8. First, the quality of their phone service is mediocre. Call up their customer support and listen to the quality of your phone connection and you will get the point. Dropped calls, static on the lines, etc.
Second is their customer service policies. We are a small business and have consolidated our locations. We went from needing 3 lines to 1. After having been with them for three years, they will not let us downsize our service without a large “cancellation” charge. I am not trying to cancel – just trying to change to reflect our current situation. Turns out that when I signed up they put us on an annual contract. They never send out any notice of renewal to let you know that. I missed the renewal period by less than a month. After talking with several people several times, they would do nothing to help.
An absolutely awful company to work with. As a small business owner I am tuned in to doing what it takes to make our clients successful. This company does not have a clue.
I suggest taking your business to a more customer oriented company.
Pros: None.
Cons: Hidden Annual Contract.
Would Recommend: No
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8×8 inc continues to try and charge my…
8×8 inc continues to try and charge my credit card every month, for months. I have no use for 8×8 services and they have been informed of this. Someone named George Perez said that it would be taken care of. Yet an attempt to bill me happened again this month.
I am posting this so people will be cautious using a service where their customer service can not handle a simple problem after being contacted multiple times over many months.
Would Recommend: No
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Overall I really like the VoIP system…
Overall I really like the VoIP system. As an account manager I am able to easily administer the extensions. Our offices are in two cities and its nice being part of one system. We have multiple companies under one corporate umbrella and I am easily able to manage ring groups and call routing so calls are answered promptly and with the right company name. How I use the system is constantly evolving as I discover new features and try out ways to utilize them to make our business flow better. Support is kind of hit or miss though. As a larger account, I’m in a dedicated higher level queue. Even so it seems sometimes the person I’m talking to takes a looong time to grasp the issue. Also, they recently implemented a automated phone tree attendant on the line which is just annoying. There are some quirks to the online Account Manager which I hope to see worked through. The system is so feature rich it can be daunting but that’s also what makes it cool.
Pros: Virtual Office features, account manager web interface.
Cons: intermittent call quality issues.
Would Recommend: Yes
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As a psychologist running my own…
As a psychologist running my own practice, security and accessibility are key. My communication is encrypted to protect my clients’ information. I love the convenience of having access to my calls, SMS messages, and faxes on my cell phone and laptop when I am out of the office, as well as the sturdiness of a desktop phone wired into my router in the office. That way, I am less dependent on the status of my cell phone battery or whether I remembered my hands free device when I know I am going to be on hold for a long time.
8×8 gives me the best of both worlds!
Pros: Flexible access, HIPAA compliance, Internet faxing.
Cons: SMS reliability.
Would Recommend: Yes
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I was initially excited to be on 8×8…
I was initially excited to be on 8×8 coming from a traditional PBX. The port transition team was helpful. The SAML and Google SSO options are great! Minus a problem they haven’t fixed with SAML provisioning; The service has been reasonable. The big thing we found was that a number of complaints about the app call quality and delay. Customers would complain they couldn’t hear us on the app or vice versa. It was pretty consistent across our sales team and I even experienced it a few times.
Tier 1 Support was marginal. They outsourced to the Phillipines, so while you can get to a person, they are trained to deflect. I spent too much time on the phone going through their process and no being listened to. I didn’t ever want to reach out if I didn’t have to.
The thing that got me to leave is that they keep your lines in contract even after the contract is over. This is deep in their terms of service (something that is illegal to not notify in California). They don’t have “Month to Month” service and no flexibility.
Evergreen contracts are dirty. After finding this out. I bit the bullet and moved all my phones lines to Zoom Phone (1/2 the price) and will be paying the extra “Month” they will charge us. “We don’t have prorated” “We don’t have month to month” Basically, this just confirms that they don’t care about our relationship with them and now they lose over 3k a month.
I will not do business with a company that hides things like that. At least Zoom is straight with us for now.
Pros: Reasonably Nice GUI, SAML/SSO Support.
Cons: Bad app call quality, Marginal Support, Cancellation fee, hidden costs.
Would Recommend: No
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We did a short term trial of 8×8…
We did a short term trial of 8×8 alongside another vendor in the summer of 2020. We ultimately decided to use the other vendor and notified the sales rep less than a month after starting the trial. The quote we signed did not specify a contract term, but 8×8 continued to bill us after our notice to cancel. When we pointed out the issue to the, they attempted to bill us for early cancellation despite the lack of a contract term. I would recommend avoiding 8×8.
Pros: Lots of features.
Cons: Shady billing practicies.
Would Recommend: No
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Be careful with call recording prices…
Be careful with call recording prices and contract terms. Not upfront at all.
Call quality is amazing, but the the support is a disaster. Worse then Verizon or a cable company! We are migrating our clients off the platform as every issue or question results in a frustrating hour long call to different departments to reach anyone.
The sales rep we had is fantastic though.
Pros: reliability.
Cons: support TERIBLE.
Would Recommend: No
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When you get this service you can talk…
When you get this service you can talk to a live person. When you get the service you literally only can talk to a bot. This company wants you to open a case and someone will call you back. It is very difficult to understand the call back from the heavy accent. It’s frustrating when you really need your problem fixed. We had lots of dropped calls and issues. We chose to go to another service. That was January 27th we put our request in through the bot making a case. Then they emailed back and we emailed back to say “yes please cancel”. Please remember our numbers were ported out and we were no longer using 8 x 8. It is now 3/16 and we get a notice saying that our payment did not go through. So, I just got off the phone with one of their representatives. She stated well you did not respond to give us your passcode so we could not cancel your account. Now please remember this is after we have requested our account to be closed twice already. Then she said, “well we called your office and no response”. We have three offices and what kind of company does not get the contact information of their CEO’s. They will not refund us the months that we were not using their service and they would like us to start a whole new cancel case. Please remember they will make it difficult to cancel. So the worst service and the worst customer service as it’s nonexistent besides the computer bot.
Would Recommend: No
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Very frustrated with 8×8. They did not…
Very frustrated with 8×8. They did not send me out any reminders about my annual subscription renewing. I called within a couple weeks of it renewing to cancel and they said I was stuck paying the entire year. No compromise at all. They never sent me an email, never called, not pop-up warning in the app or online. Nothing. Stay away from 8×8!! They only care about themselves and not the customers.
Pros: None.
Cons: They will stick you with the annual contract.
Would Recommend: No
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We’ve been a small business customer…
We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8×8’s support group. More than half the time when we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/ISP/(insert random device here) or tell you that a core feature like blind transfers should be used over warm transfers because “they don’t work right” according to support.
We only use 20% of our max bandwidth at each site, have low latency, and have our firewalls set to best practice according to 8×8. Still, the service is unstable at all 3 locations. When level 1 support “escalates” a ticket it apparently means it’s just back in a queue that nobody checks until call (again) for an update. We’ve talked to the same agents at level one tier and “two” before. Spontaneously we’ve had support tickets closed without any notification to the ticket owner and we believe this is 8×8’s poor implementation of Salesforce support software.
The Virtual Office software is buggy, and they update it frequently sometimes totally changing functionality or removing features without listing it on patch notes. The video portion works well enough, even though it is laid out strangely compared to most video conf software. The call-in numbers are spotty at best. They recently made it so end-users can’t change their own voicemail passwords (they could before) – the IT staff has to do it because now you need to be the admin for the service. When we questioned support on why they did this, they told us “we don’t know”.
Once we had enough of dropping calls and “line unregistered” errors with support being non-existent we had to get out. I was willing to just part ways with 8×8 and consider it not a good fit. I tried contacting my account manager, Byoung, who typically responds after a day or two to talk about this. I couldn’t reach him, so we just called the main number and got in touch with Giselle who was knowledgeable and well-spoken and tried feverishly to talk us out of canceling. I was offered a device that we would put at all the sites that would help with the service. She told me she’d even get it for free for two months then the normal rates would apply.
I was confused as to why I was paying for phone service and to make it work I needed to purchase a device to put on my network at an additional monthly fee. After turning that down we got bounced back to my account manager. I talked to him and told him we just wanted out, no harm no foul. He said he was sorry and would get that process started.
That was weeks ago. I was told that canceling was for the “support group and we don’t talk to them” and that “we just make the ticket”. After a week of silence, I called again, and he had his manager (Carl) “escalate” the ticket. I was again told that “we don’t deal with those guys directly”. After a few irate emails, I was told that the “escalation manager” escalated the ticket on the support side. I’ve never heard of such a title but whatever. So here it is a month after my call to cancel and nothing has happened.
I can’t get contact information for someone that can help us and when I talk to the sales/account people they just tell me they can’t do anything but put a ticket in. I guess even internally their tickets are treated the same way they’ve been treated for their customers. If you’re considering 8×8 please save yourself a headache. I feel that they are dishonest, and the support is an absolute joke. Nobody at this company takes any ownership, they just pass the buck and tell you they can’t help. Communication with them is terrible and it seems like internally they are a mess.
At this point, we’re being told the people we need to talk to can’t be contacted directly and when I talk to Byoung (account manager) he tells us to call Carl (his manager) who doesn’t answer his phone or return calls. Even Byoung told us Carl can’t do anything anyways because it’s “another department. We’re being ignored intentionally.
Pros: The pricing is very competitive with other cloud VoIP providers. The voice service itself works great WHEN it is working. They have a unified communications app, Virtual Office, which is cross-platform and works fine, again, WHEN service is up. up.
Cons: Support and intermittent service. Their support is terrible, outsourced and does not communicate well internally.
Would Recommend: No
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I’ve had 15 clients on 8×8 for more…
I’ve had 15 clients on 8×8 for more than 7+ years. But I’ve moved all of those accounts away from 8×8 to Nextiva. The list of faults and bad events with 8×8 is too long to put here. I’ve lost clients, lost sleep, lost insane amounts of productivity time to do my job fighting and just trying to get 8×8 to honor their word.
As a referral partner I have had my payments delayed by 3 months past when I was contracted to be paid. That’s 6 months after doing the work. And then only have fight and fight to hordes of mindless staff at 8×8.
I spent months dealing with C level partner management that could seem to get the train to run in the right direction. After 2 years of abuse and trying to get them to fix issues with outsourced support, bad ticket and support management processes and just plan lazy staff. I’ve had more than one support ticket deleted. Last summer we had our Caller ID (Hacked, bugged, broken) and it took weeks to fix. It cause all kind of problems for this client some on the event of legal due to the new caller-ID showing as calling from Palestinian territories. The report of this ticket was delete by 8×8 Support. It took us days to figure out 8×8 support was lying and had not only delete our ticket but didn’t fix the caller-ID. Endless issues like these. A client was doubled billed and spent months sending in bank documents showing the double billing only to have 8×8 billing deflect and be too ignorant to fix it. It’s a shit show over there.
After 6+ months on Nextiva with 8 clients and no major issues I can easily say 8×8 is a JOKE NOW! #TooBig2Succeed. I installed somewhere around 100+ phones for them over 7 or more year.
Pros: They are Big, really Big. So there are lots of people to yell at when they keep failing you.
Cons: They are Big, really Big. So big they can’t see you as they plow to the top.
Would Recommend: No
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If you sign up with this company it…
If you sign up with this company it will be a nightmare to cancel your account. All they want to do is attempt to charge you outrageous fees even if you have given them their required cancellation notice. Keep everything in writing as you will need it. Once they have you they will do whatever they can to keep. Even telling you your account is cancelled when it fact it is not and they continue to keep billing you. Customer service/support is a joke and account managers are snakes. Buyer beware.
Would Recommend: No
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After being with 8×8 for 5+ years…
After being with 8×8 for 5+ years, I needed a new phone number add to my system with a 602 area code (Phoenix, AZ). 8×8 responded with sorry, we can not give you a local area code the best we can do is give you a Tucson, AZ area code. Their reasoning was because there are no more local Phoenix area code numbers available to anyone through any company. This statement was untrue. I did some homework and I found a lot of different VoIP phone systems that had additional 602 area code numbers. When I alerted 8×8 they said they can not provide those numbers. I told them that was unfortunate and I would need to move to a different company that could meet my needs. After I cancelled, they informed I would have a $619.56 early termination fee for cancelling my account. I tried to explain to them that I had been a customer for 5 years and it did nothing but fall on deaf ears.
The only attempt to resolve this matter was to offer a discount on bogus charges. 8×8 couldn’t even offer an apology.
Unfortunately, they left me with my last option of pursuing them through the courts which is a time waster for myself, 8×8 and the local court system.
Before signing on with 8×8, keep in mind that you will have a large cancellation bill regardless of how long you have been with their company.
Would Recommend: No
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I have been using 8×8 for ten years…
I have been using 8×8 for ten years, but my recent experience with technical support was so bad that I am now evaluating other service providers. I am literally astonished with how ignorant and unqualified the technical support representatives were that I recently interacted with…not only incompetent, but demonstrated very little regard for me, the longtime 8×8 customer.
Would Recommend: No
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8×8 is a great phone service. We…
8×8 is a great phone service. We haven’t had any issues they couldn’t handle. Their customer service is friendly, knowledgeable, and I never have to wait too long to talk to someone. They will stay on the phone with you to fix the problem(s). I recommend 8×8 for those looking for a reliable and easy to use system.
Would Recommend: Yes
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Thought this was a good thing. Unable…
Thought this was a good thing. Unable to port my number because they have no relationship in my area. Were ok to try to find a solution for a couple of months but when I suggested we suspend the account until they were able to figure it out , I never got a response again. This has been ongoing for a year. They were happy to take my money though. I never even used their system.
Pros: None.
Cons: Once they get your signature they no longer feel the need to respond.
Would Recommend: No
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Stay FAR away from 8×8. Awful company…
Stay FAR away from 8×8. Awful company to work with. The service works fine but watch out if you have problems. Can take weeks for them to fix it. Also, they will blame you for problems they create or caused. They really need to train their employees. If you ask them a question about your account, there is a high possibility that they will not give you the correct answer and then they’ll blame YOU for the mix-up. Do yourself a favor and pick any other VoIP provider.
Pros: None.
Cons: Con Artists, poorly trained personnel.
Would Recommend: No
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I started @ 6AM 12/21/2019 to sign up…
I started @ 6AM 12/21/2019 to sign up for their 30 day trial. They had you verify your e-mail, which took them about 5 seconds. Then they wanted the CC information which took about 10 Seconds.
Next, you are redirected to a page that says your account has been created and you should receive an e-mail… If you don’t get the email, go to this URL….. It takes you back to the same page your were on … It’s an endless loop.
I called support and end up talking to someone in the Philippines who says he can’t verify anything.
They Expect me to trust my business to this kine of incompetence!…
No way!…. What a total waste of hours… It’s now 4:30 PM in the afternoon. Ten and 1/2 hours wasted on a lousy company.
Would Recommend: No
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After 10 years, this is what we get;
We have received your confirmation to cancel some of your lines of service on your 8×8 account.
The fees associated with this cancellation are $1,148.49 and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($164.07), by the number of months remaining on your contract (7).
Website: https://www.8×8.com/terms-and-conditions/business-terms
12. TERMINATION
12.1. Exclusive Termination Rights. The Agreement may be terminated:
(f) by Customer through notice provided to 8×8 within the first (30) days after the effective date of Customer’s initial Order, if the Ordered SaaS Services do not satisfy Customer’s requirements, in which case (i) Customer shall be relieved of its Subscription Commitment for any post-termination period and (ii) 8×8 shall refund any Service Fees paid to 8×8 for such post-termination period and any fees paid to 8×8 for the purchase of Ordered Equipment (less a $25.00 (USD) per piece re-stocking fee) that is returned to 8×8 within thirty (30) days after Customer’s notice of termination (with Customer first obtaining a return authorization number from 8×8 and 8×8 providing pre-paid return shipping) in accordance with 8×8’s instructions, in its original packaging, and in an undamaged condition; provided that for avoidance of doubt, (1) Customer shall remain liable for any other amounts incurred under the Agreement, including without limitation any Service Fees for any period prior to such termination, Taxes, Regulatory Fees, or amounts related to Usage (including without limitation any post-termination Usage) and (2) where Customer has not paid Service Fees or other recurring amounts to 8×8 for any pre-termination portion of the Initial Term (including without limitation due to any agreement by 8×8 to waive or delay the billing of any Service Fees or other recurring amounts or to provide free service), Customer shall – notwithstanding any such agreement – become liable for and shall pay to 8×8 any such unpaid Service Fees or other recurring amounts for such pre-termination period.
Please review the requested services to be cancelled:
Full Cancellation
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Sadly some of the worst service ever…
Sadly some of the worst service ever experienced. Their product itself is ok, but the lack of customer service makes it unusable.
Used their own portal to submit support request per their instructions after calling and being told they couldn’t help. No response to my tickets although their dashboard shows records of my case being submitted and several follow up messages I’ve left.
There are many other companies that care about their customers. Will be moving all 50,000+ units we have in our business to another company.
Pros: None.
Cons: everything 8×8.
Would Recommend: No
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Avoid working with this company at all…
Avoid working with this company at all costs. They have mastered the art of deception and poor customer service. Their “service” system is built and designed to make it impossible to get a straight answer. It’s no wonder every sales person at every competitor I talk with says they hear the same thing from former 8×8 customers; “this company is the worst.” 8×8 needs to be decapitated from the top down and restructured before it goes out of business. Good luck!
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8×8 has completely changed how I do…
8×8 has completely changed how I do business. I have easily been able to communicate laterally across all departments. Especially at this time, 8×8 has helped keep my business churning by allowing people in my office to work from home seamlessly. All they had to do was grab their phone and plug it in at home. Fantastic.
Pros: Ease of Use.
Cons: None.
Would Recommend: Yes
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I have been with 8×8 for 8 years…The…
I have been with 8×8 for 8 years…The customer service just ok. They would help, but it felt like they were doing me a favor just by talking to me. And the wait times were terrible. I looked around and saw that other companies were offering more service for a lower price. I called and asked if they could do anything to help lower my costs…they said no.
So I decided to change VOIP providers…
This is what I got from 8×8 after 8 years…!
We have received your confirmation to cancel all of your lines of service on your 8×8 account.
The fees associated with this cancellation are $401.66, and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($57.38), by the number of months remaining on your contract (7) – Contract End Date 12/20/2020 .
Please review the requested services to be cancelled:
Full Cancellation
Website: https://www.8×8.com/terms-and-conditions/business-terms
Pros: They were ok in the beginning.
Cons: WQatch out for CANCELLATION FEES.
Would Recommend: No
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WARNING! They will change your…
WARNING! They will change your information so you will never get away from them! What they do is drop a digit out of your address so you are able to port your numbers, then they will tell you that you signed an auto-renewing contract that you will not know anything about, oh you now own them $2,100.00. They will always raise your fees. I was a reseller for them, not anymore! They were dropping phone calls up to 10 times a day. We tried fixing it for 6 months, good luck with their support. It is the worst I have dealt with. After receiving 3 fake Customer Service Records from them and trying for 6 months to port numbers to Nextiva we had to go to Verizon to buy 2 pay as you go cell phones to port the numbers out from 8X8.
At one time they were the best but now run
Pros: None.
Cons: They are now a nickle dime company.
Would Recommend: No
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"8x8 as the number 1 communication tool for day to day interaction with the client."
Describe the project or task the provider helped with:
As a call center agent we are using 8×8 as our communication tool to communicate with out clients. 8×8 is very helpful in such away that we can always contact our clients from different side of the world. Aside from the fact that 8×8 has a mobile app as well so it is really user friendly. I can use it anytime, anywhere.
Review collected by and hosted on G2.com.
What do you like best?
What I like best is that 8×8 has a mobile app that I can install on my phone. That way I can always call anytime time incase of emergency. It is a hassle-free for me since I do not need to login to my laptop just call our clients. With the use of 8×8 I can also do a video conferencing.
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"Easy Virtual Communicator"
Describe the project or task the provider helped with:
8×8 as a vitual communicator makes every task easy for me. I can reach my colleagues in a snap with their online phonebook. I can also use it to communicate with people outside my office but are vital in doing business. Since this application works cross-platform, i can use it on my PC or on my Mobile without any hassle.
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What do you like best?
Its availability. The application works cross platform so I can use it anytime, anywhere I am as long as there is an internet connection. The application is also smooth and I barely had any problem using it.
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"8x8 Application"
8×8 help us a lot when doing task in work. When listening calls in NICE INCONTACT. No need to download the calls. You will just dial the number of 8×8 registered on your account and you will hear the call. easy as that. the good thing on that is as long as you have internet connection you can definetly call someone whenver they are. Excelent. I do like the most is when calling someone whenever they are we can use the 8×8 application as long as you have internet. 8×8 can use to listen calls in NICE incontact. good thing that we have this kind of application in work. definetly a mus good application.
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What do you like best?
I do like the most is when calling someone whenever they are we can use the 8×8 application as long as you have internet. 8×8 can use to listen calls in NICE incontact. good thing that we have this kind of application in work.I do like the most is when calling someone whenever they are we can use the 8×8 application as long as you have internet. 8×8 can use to listen calls in NICE incontact. good thing that we have this kind of application in work.
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Describe the project or task the provider helped with:
Having the 8×8 software has really helped our company as we have adjusted to COVID and working from home. 8×8 has a really great mobile app that lets you connect your work number to your mobile device, allowing you to make and take calls from your cell phone. This is awesome because you don’t have to give out your personal number and while working at home you can just take calls form your phone instead of using a desk phone.
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What do you like best?
My favorite features on 8×8 are the mobile app that connects your work number ot your cell so you can take calls remotely, no matter where you are. The other feature I love is that you can see who in the company is active or on a call because it is indicated in the app with a green or red or different colored circle next to the users name.
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What do you dislike?
The only thing I’ve had an issue with is trying to set up and access my voicemail settings. It is really confusing on the app and on the desktop login it takes forever to find. I wish it was a bit more intuitive and easier to navigate some of the settings.
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Recommendations to others considering the provider:
If you need software for your work phones as you are all working from home, take a serious look into 8×8, it offers a great mobile app that makes it a breeze to work from home and still take calls from a work number!
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What problems are you solving with the provider? What benefits have you realized?
We are solving the issue of working from home, but still needing to be on our phones like we are in the office. It really is super convenient that we can take calls from our cells through the mobile app. This has been one less headache to try and navigate as we’ve shifted to working from home.
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"Communication made easy"
Describe the project or task the provider helped with:
8×8 has been really one of the best software to use when it comes to reaching out to my coworkers and notifying my clients. It tends to be my go to product especially when making outbound calls. The fact that I can use it both as a desktop app as well as on my phone had made all my contacts more accessible and calling / reaching out to them has never been this easy! It’s also a lot more stable than most cloud voip service that I’ve used so far.
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What do you like best?
The fact that it’s cross platform which means I can use it alternatively on my desktop and on my mobile phone when I on the go. It has really contributed into our remote work culture. I has also contributed a lot when it comes to streamlining our process and verification. It’s also much easier to track who I’ve called and from whom I’ve received a call from.
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"Great way as a manager to keep track of incoming and missed calls"
Describe the project or task the provider helped with:
We just recently got 8×8 to use to keep track of call logs and incoming and missed calls. I’ve downloaded the app on my desktop also and it’s a great way of tracking incoming calls and missed calls. I’m a branch manager so I’m using it to keep track of my inside sales productivity. You can also message internal contacts who also have the 8×8 platform.
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What do you like best?
The tracking of calls! Being able to see all incoming and missed calls on the desktop platform.
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What do you dislike?
Nothing. This is an awesome platform and I am super impressed with its capabilities.
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Recommendations to others considering the provider:
Your missing out if you don’t give this a try!
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What problems are you solving with the provider? What benefits have you realized?
Tracking missed and incoming calls
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"8x8 Review"
Describe the project or task the provider helped with:
I am getting a local business phone line, virtual office, & video conferencing without any software to download.
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What do you like best?
I have a local phone number and a virtual assistant. I like that the integration with Microsoft and I can add it to a calendar invite. I like that you do not need any software when you invite others to a video conference.
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What do you dislike?
I wish I could use it on more than one mobile device at a time. I would like to have it active on my phone & tablet at the same time in addition to my computer.
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Recommendations to others considering the provider:
If the phone number you are looking for is not available but from another phone line vendor and import the phone number.
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What problems are you solving with the provider? What benefits have you realized?
I am having a local phone number and a virtual assistant. I have video conferencing ability without the need to load software.
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"Love 8x8!"
What do you like best?
The ability to use my cell phone while showing my work number!
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What do you dislike?
The only thing I would like to see is on the desk set. There is no way to adjust the angle of the viewing screen. This means the overhead lights can be an issue with the glare.
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What problems are you solving with the provider? What benefits have you realized?
Employees no longer need to have a separate cell phone for work. They can also use the app when working from home.
Having the bulky phone equipment removed from the office also means increased quiet. The old system was loud!
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"Great phone tracking and transfer, horrible fax capabilities"
Describe the project or task the provider helped with:
You can take 8X8 with you and transfer your call from your work to your cell, to your home easiliy.
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What do you like best?
Makes working from home seamless so people are calling the number they always call and reaching you no matter where you are.
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What do you dislike?
Fax capabilities are horrible, avoid at all costs.
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What problems are you solving with the provider? What benefits have you realized?
Ease of mobility and talking to clients at any destination.
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"Best Phone App for Work"
Describe the project or task the provider helped with:
I use 8X8 to manage incoming and outgoing work calls. I also use it to manage calls when I am out of the office and communicate with colleagues using the chat feature. It has helped to streamline my calls and make calls in and out of the office seamless. I really enjoy these features.
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What do you like best?
I like the chat feature in the application, which allows me to communicate a quick message to colleagues. This feature is helpful because I can communicate with colleagues who are in or out of the office or on a different floor than my office. It has made conversations more personable and friendly than using traditional email.
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"I like this app, its easy to use"
Describe the project or task the provider helped with:
When I need to make a brain idea in my group, I use 8×8, because it’s easy to use
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What do you like best?
My coworkers don’t need to have an existing account, and they don’t need to have the app; they can log in with the browser, like chrome or safari, also, it’s easy to share the screen.
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What do you dislike?
The rooms have an extraneous name, And it is difficult for me planing room names for future meetings; I send to my coworkers the room name 10 minutes before the meeting.
I need to make calls to join other perseon calling to their hones.
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What problems are you solving with the provider? What benefits have you realized?
to join other persons immediately with me using a browser, and they don’t need to have an existing 8×8 acount. but it’s not known for all people, I need to introduce them
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"8x8 is the Best VOIP Solution for your business!"
Describe the project or task the provider helped with:
8×8 is the solution we picked for a VOIP phone service. We use all aspects of it as well. We have desk “hard” phones, softphones using the 8×8 Work app on the PC, and even the mobile app on iPhones specifically. We can connect our entire workforce and have a convenient directory that’s easy to browse so you can connect with everyone.
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What do you like best?
I like the ease of use as it’s a program and service that I feel everyone can use. I’m in IT, so these things come easy to me. Some users are not very computer literate and can use the 8×8 Work application and the traditional desk phones with ease. It works with the Polycom handsets we have and seamlessly transfers the calls from the Work app to the handset or vice versa. I also like the training videos that 8×8 has to offer. They are a great resource that I can refer end users to in order to get the help that they need. I’m able to help people help themselves which is very important to me.
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What do you dislike?
The only thing that I dislike about 8×8 is how the Polycom handset talks to the 8×8 software. If I look at my desk phone it’s currently displaying 55 missed calls. This is simply not the case. I have the 8×8 mobile app on my iPhone, and I answer most of the calls there. For every call that I answer via the mobile app, it counts as a missed call on my desk phone, even if it’s answered immediately.
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Recommendations to others considering the provider:
There are many providers of VOIP solutions today. 8×8 is one of the best ones out there; they provide excellent value for the money you spend. The integrations they have on the PC and mobile app work amazingly well. I would give them a chance you will find that they like it and the support is always on time and fast. The apps are updated regularly, too which is vitally important.
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What problems are you solving with the provider? What benefits have you realized?
We solved the problem of not having a unified communications solution. Before, we had a typical phone system that was stand-alone and didn’t have any integration at all into the cell phones or PC’s. This integration s very important and a great benefit. You can answer and take calls via any method, and the mobile app lets you do it away from your desk. Gone are the days of having to forward your desk phone while your away. I just answer the calls as they come on my cell phone via the 8×8 mobile app.
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"Helpful for at work and away"
Describe the project or task the provider helped with:
Being able to answer calls and send customers text messages both on the PC app as well as the phone app is very helpful and easy to use. Especially during quick changes during Covid times, I was able to work at home when needed and it always felt and work just the same as I was at the office.
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What do you like best?
Ease of use. Being able to answer a call on my desk phone or cell phone through the app is very helpful.
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What do you dislike?
I cannot think of any complaints at this time. I believe some others around me have had dropped calls on the app. But I have not experienced this.
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Recommendations to others considering the provider:
For an end-user, I enjoy the product and the ease of using it.
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What problems are you solving with the provider? What benefits have you realized?
Being able to work at the office or away on the fly with no interruption is fantastic
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8x8 [X Series] for a small sized business
The 8×8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.Likelihood to Recommend
I would recommend 8×8 [X Series (Formerly Virtual Office)] to either small business or huge corporate call [centers,] it doesn’t seem to fit a medium sized [organization]. It is well suited to flexible business that allow flexible working from home and in the office. It is a perfect system for people on the move with the mobile app.
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Works ok...when it wants to
8×8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8×8 within a few hours. I have deployed all 8×8 products to our workers – from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8×8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I’m slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.
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8x8 Virtual Office Is The Best VoIP Phone System
We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8×8 Virtual Office app on our smartphone acts as a cordless extension of our desk phone, so we can answer/make calls from anywhere. Sometimes we let a person without a desk phone extension use the 8×8 app on their cell phone to share the same extension with 2 users. It is great to make calls on the app to reflect the caller ID of our company instead of the caller ID of our cell phone. Texting with our company extension number is great since we don’t have to give out our personal cell phone numbers for texting anymore. Our sales people love Virtual Office since their caller ID reflects their DID number, so their potential clients can call them directly instead of having to call the main number to have their call routed by the receptionist. Faxing is instantly received and stored for a long time on Virtual Office. No need to come into the office to check the fax machine for an important document. We have saved time and money using 8×8 Virtual Office.
Pros and Cons
Great for communicating with your company employees.
Convenient for having meetings through the conference bridge.
Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
Need the ability to send text attached files or pictures to contacts.
Need an easier way to block callers with a block phone number button similar to cell phones.
Likelihood to Recommend
It is a must-have for salespeople or people on the move. You don’t have to worry about power outages bringing your phone system down. The 8×8 Work app keeps you connected to your phone system 24/7/365.
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8x8 X Series Customer for 12 Years
Overall Satisfaction with 8×8 X Series
Use Cases and Deployment Scope
We use 8×8 for our U.S. team. We have used it overseas in years past as well but don’t anymore. It allows us to still have a virtual presence even though we haven’t been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
Pros and Cons
Call quality
Virtual interface
Pricing
Ability to block spam calls
Most Important Features
Cost
Ease of use
Availability
Return on Investment
It’s saved us a lot of money
We were able to scale down when needed
Alternatives Considered
Sangoma Asterisk and formerly from Digium
8×8 [X Series] was much easier to manage. For what 8×8 cost us in money, it saved us a lot of time. We were constantly having to mess with our open source PBX to get it to do what we wanted it to. Also, we had only one person on our team who really understood it.
Key Insights
Do you think 8×8 X Series delivers good value for the price?
Yes
Are you happy with 8×8 X Series’s feature set?
Yes
Did 8×8 X Series live up to sales and marketing promises?
Yes
Did implementation of 8×8 X Series go as expected?
Yes
Would you buy 8×8 X Series again?
Yes
Likelihood to Recommend
It [8×8 X Series] works well for our company, scales both up and down, and it fits our budget well. I can see this working for a larger company as well as they have a lot of flexibility with their plans. We were able to transfer over our office phone numbers when we first started using them 21 years ago. It would also work well for a small office as there’s a lot of room to grow.
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One and done
Pros and Cons
Telephone communication
Voicemail
Messages
Check voice mail
Control panel on phone
Menu button
Most Important Features
Phone
Message
Voicemail
Return on Investment
Less call drops
Less unanswered calls
More professional
Alternatives Considered
AT&T Communications Outsourcing
I prefer 8 x 8 [X Series] for its ease of use. I like that 8 x 8 [X Series] offers real live support. I like that 8 x 8 [X Series] rarely sends emails or interruptions my business day with questionnaires or surveys like this one I appreciate not being forced to provide fifty-word feedback when 3 would do.
Key Insights
Do you think 8×8 X Series delivers good value for the price?
Yes
Are you happy with 8×8 X Series’s feature set?
Yes
Did 8×8 X Series live up to sales and marketing promises?
Yes
Did implementation of 8×8 X Series go as expected?
No
Would you buy 8×8 X Series again?
Yes
Other Software Used
Apple iCloud, iMyFone D-Back iPhone Data Recovery, Google Ad Manager
Likelihood to Recommend
I utilize my 8 x 8 [X Series] exclusively to communicate via phone to my clients. Everyone contact is initially via phone then later in person. My company does work internationally as well, so I love that out-of-state calls are just as clear as those I take initiated within the state of Texas, USA.
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"Cost-effective, cloud-based phone system for our client base"
Describe the project or task the provider helped with:
We’ve deployed multiple office setups for customers using the 8×8 VOIP service. Our customers demand ease of use, competitive pricing and with the incident of 2020, home-based deployment and video meetings. So far, all boxes checked and happy customers!
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What do you like best?
The phone app has been my favorite of all of the VOIP services that we’ve tested, so far. We’ve used a couple of larger corporate brands and it hasn’t been the experience that we’d expect out of such huge names in the industry.
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"8x8"
Describe the project or task the provider helped with:
Chat, Video Conference, Files exchange, images
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What do you like best?
Phone calls, groups, resources use, share screen
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File Sharing "8x8 provides excellent IP telephone service at a very competitive price"
Describe the project or task the provider helped with:
We decided to replace all of our existing telephone systems, both office and contact center, with an IP phone solution to lower costs and provide more robust support for remote users.
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What do you like best?
8×8 allowed us to put our contact center into the cloud, removing the need for a physical call center location and enabling our call center workforce to move to 100% remote users. It also lowered our telephone costs!
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"Tech support tool"
Describe the project or task the provider helped with:
I work in Tech support and use 8×8 on daily basis to make calls to customers all around the globe.
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What do you like best?
I can call anyone around the globe easily. I can transfer calls to my co-workers.
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"8x8 Work"
Describe the project or task the provider helped with:
We recently upgraded our on-prem legacy PBX to 8×8’s cloud-based VoIP system
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What do you like best?
We love the flexibility it provides. Users can load it on their PC or cell phone, making it easier to contact staff when needed. And with more and more people working from home, it makes it easy to transform your home into a home office.
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"Best VOIP service we've found!"
Describe the project or task the provider helped with:
8×8 is our business phone system.
We switched from Google Voice almost a year ago and we haven’t looked back since.
We love having the ability to screen the calls, transfer calls, and hear the messages without delay.
Our clients have been happier since our switch because there is no robotic greeter before switching their call to us. It ended the confusion.
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What do you like best?
The caller ID feature is our favorite because we know which client is calling and we know when there are unwanted solicitors.
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"Great - works for the most part"
Describe the project or task the provider helped with:
Each day at work we are required to handle inbound calls from customers. Since we are now working from home, 8×8 has been a true lifesaver. This means we no longer have to be plugged into our office phones and the calls will ring on our headset which is connected directly into the computer. I find that super convenient.
You can even go Bluetooth on the headset and walk around and get in your steps for the day which is nice as well.
I also have used 8×8 for making outbound calls to clients. For example, sometimes they email in asking for a call back or sometimes I proactively outbound call them to help give them a more personal human touch. It helps improve customer satisfaction too.
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What do you like best?
What I like best is how it’s helped us with remote work. It’s allowed us to not have to worry about returning to office. With this we can be cozy at home and stay safe, especially during these tough COVID times.
I also like how with 8×8 you can select if you want it to ring through your headset or computer. I find that super convenient and I love how I don’t have it to ring through my headset. I love how I can also adjust the volume as well of both the call audio as well as the ringtone.
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