UCaaS Provider
BCM One is an experienced and highly respected managed solution provider and advisor to IT leaders nationwide. BCM One’s niche is working with mid-sized, multi-site organizations to develop a complete, secure, compliant, and cost-effective IT solution for their communications infrastructure. Its solutions include: unified communications, SIP Trunk, SD-WAN, technology expense optimization, cloud, managed connectivity, Voice Enabled Microsoft Teams, Azure.
Overall
4.9
-
Call Quality
(4.5)
-
Business Messaging
(5)
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Video Conferencing
(5)
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File Sharing
(5)
User Rating
( reviews)
INDUSTRIES
- Finance
- Retail
- Healthcare
PRODUCTS
- UCaaS
- SIP Trunking
- Managed SIP
- Voice Enabled Teams
- Managed Connectivity
- Managed SD-WAN
- Office 365
- Technology Expense Management
- Network Monitoring & Management
SOLUTIONS
- Network strategy, requirements & design
- Technology-agnostic procurement
- Technology deployment, integrations & licensing
- Agnostic carrier selection & management
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They helped us move on to new providers with better pricing.
As our retail business grew, so did our responsibilities, contracts, and providers we had to deal with. We were getting exhausted reviewing several different contracts and tracking our expenses, and all of these take time out of more important stuff we should be focusing on. BCM One analyzed all of our existing contracts and helped us assess which ones we needed and which ones we were better off without. Finally, they helped us move on to new providers with better pricing.
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I find the customer support to be responsive and actually very thorough. Thank you for following up.
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Amazing service
Amazing service! Super fast response and very helpful.
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Mobile App Issues, Website works well
Having some ongoing technical issues with the mobile app, desktop site seems to work well. Agent helped some, still have some issues to solve and another organization user who uses android keeps having mobile app crash
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Horrendous
Absolutely horrendous company to work with. Terrible response times and it has taken over 8 months to get a customer’s services cutover from one provider to another. And then when it finally got done they didn’t even cut over the internet services which was what the original order was for. I never review companies but this one should be avoided at all costs. They will make your life hell because of their lack of attention. I wouldn’t be surprised if my customer never talked to me again because of this debacle. AGAIN IF YOU ARE CHANGING SERVICES AND ARE CONTACTED BY ONE OF THEIR “FAST TRACK PROVISIONERS” DO NOT USE THOSE SERVICES.
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They were extremely costly to change our services over to only to find out that they provided us outdated equipment and phones that were confusing and difficult to use. (They were known as McGraw at that time.)
BEWARE…they auto renew and lock you into a contract. They overcharge you for services calls due to the confusing way they set up their equipment. There are also several down days (no phone, no internet) when you are trying to run your company.
The one good thing is their trouble shooting team. They are quick to reply and for that I was appreciative since we had so many issues.
Read their contract very carefully, you will see that the contract is not customer friendly and only works in their favor. I just happened to put my trust in the wrong people and don’t want anyone else to fall victim.
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BCM One is my top strategic partner. They are an intricate part of my telephony team. They manage all of my Microsoft, Hosted VOIP, MPLS, DIA, and broadband connections. Most importantly, they consistently educate my team on what’s new in the industry and fight to get me the right service at the right cost. They are a partner that I can trust to provide and recommend what I need. Whatever my technology need is BCM One is my first call.
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I have been working with BCM One for over 5 years now, it has been an absolute breeze, special mention to Mark Young, his dedication is unparalleled, I would also mention Dawn Gulley and the fast track team, they never accept a no and keep on pushing for best results for our respective clients,
It has been a pleasure to work with you guys looking forward for many more years,
Rock on guys !!
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Best customer service I had ever experienced in the communication field.
I would highly recommend dealing with them.
Dawn in the Fast Track team, is the person you should always work with and you will be in good hands.
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The BCM Fast Track team is extremely responsive to my many requests; I’m assigned a rep to work with on pricing, proposals, contracts, provisioning and billing. My overall partner experience with the BCM FAST Track team is first rate and has elevated the client experience. With this said, many of my clients, continue to add services using BCM based on their history of successful and timely installs.
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I’m the new GM of LincLogix and I’ve worked in this industry for over 30 years.
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Work fine
Been working with BCMOne for years, since they were McGraw. Service and support have gone downhill , account rep disappeared. Cancelling all my BCMOne circuits and services.
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Terrible. Took over a year to switch us over to them and when they did we had a bunch of issues. They also put random charges on our invoices that made no sense. Examples are 4G overage and E-911 charges. We don’t have cell phones with them for us to have a 4G Overage charge. SMDH
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I’ve been working with BCM One for the past 4 years. Their provisioning, follow up and service has been great !
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Dawn G and her team do a great job updating us with the information we are need.
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BCM One Fast Track Provisioning team has made a huge impact on day to day sales and cable order submission. I am a busy agent on go and expect to submit cable orders without much follow up. With BCM One I am able to submit my orders to BCM One without fear of it getting lost orno follow up
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Best customer service I had ever experienced in the communication field.
I would highly recommend dealing with them.
Dawn in the Fast Track team, is the person you should always work with and you will be in good hands.
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I really like this service
I really like this service, it’s easy to use, has lots of features and the customer support is helpful and caring.
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“Vice President, Information technology”
Overall: An excellent experience using BCM One’ Sophia portal and TEM services. First, their customer support is far superior. Since becoming a customer we removed the time consuming and tedious tasks of managing our inventory. The ability to generate custom reports is easy, get a handle on overall telecom expenses, and most importantly, cost savings. We were able to have staff focus on other tasks that bring added value to our organization.
Pros: This application is easy to use and has numerous functions that is beneficial, especially when having to manage hundreds of accounts, circuits, and phone numbers.
Cons: There are nothing I can think about at this
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“Telecommunications”
Pros: I can access all invoices form all accounts.
Cons: A lot of page skipping to get certain information.
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Overall: Il est facile de naviguer sur le portail et d’obtenir rapidement l’inventaire technique de tous les sites.
Pros: Je peux obtenir des enregistrements à tout moment pour tous les sites sans passer par de nombreuses étapes.
Cons: Je n’ai rien trouvé qui puisse m’empêcher d’aimer ce logiciel. Il est très convivial.
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Great Tool for any large size company”
Overall: I can pull records at any time for all locations without going through to many steps
Pros: Easy to navigate through the portal and can quickly pull all technical inventory for all the sites
Cons: Have not found anything that would make me not like the software. It’s very user friendly.
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I'm so glad I found BCM One.
For me, IT was never my strong suit, and as my business was growing, I knew I needed some expert advice and solutions to ensure that things continued to run smoothly. I’m so glad I found BCM One. Everyone that I’ve had the pleasure of dealing with at the company has been helpful, knowledgeable and efficient. They helped me to manage how much I was spending on my telecommunications and maximize my bandwidth to make my offices more efficient. I highly recommend their services.
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I’m the CIO of PAYOMATIC, the largest alternative financial service provider that focuses on the New York market. We provide different financial services, including check cashing, prepaid car With 140 stores, we have to provide a completely redundant, highly available network for transactional processing. Everything, including the home base, has to be connected with highly available data circuits because everything happens in real-time between the POS and back office.
We were using an older provider that provided an MPLS solution that was expensive and slow. We worked with BCM One to get redundant data circuits from a whole slew of different carriers and to manage the rollout and bidding.ds, and money orders to our customers. We work with different stores in the five boroughs in New York. BCM One was willing to work with us. They were flexible, and we got through everything pretty well.
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They helped us move on to new providers with better pricing.
As our retail business grew, so did our responsibilities, contracts, and providers we had to deal with. We were getting exhausted reviewing several different contracts and tracking our expenses, and all of these take time out of more important stuff we should be focusing on. BCM One analyzed all of our existing contracts and helped us assess which ones we needed and which ones we were better off without. Finally, they helped us move on to new providers with better pricing.
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