UCaaS vs VoIP: What Meets Your Business Needs?

Since the debut of the Covid pandemic, today’s business world is more dependent on communication and connectivity than ever before with companies continuing to move toward fully remote or hybrid employees, plain old telephone service (POTS) simply doesn’t work anymore.

With approximately 60% of today’s workforce working remotely, businesses are searching for communication solutions such as those at UCaaS Review that span over various buildings, across state lines, and even across the oceans. This means that cloud phone providers need to have the latest software applications to meet the demand.

So, who are the best UCaaS providers that offer the best business VoIP phones with the best rates combined with outstanding customer and technical support? To learn more about the best business VoIP providers, keep reading.

What is UCaaS?

UCaaS is an acronym for United Communications as a Service. It’s a unified way to take all of your business communications and consolidate them into one VOIP service provider. With the best VoIP service providers, cutting-edge technology has made business integration more economical and fluent.

UCaaS comes with your choice of VoIP business phone providers. Depending on the VoIP service provider, determines the types of VoIP features that are included in your monthly service plan such as video conferencing, call recording, call forwarding, text messages, and so much more.

UCaaS vs VoIP: What are the Differences?

To learn more about the best business VoIP providers and the differences, we first need to understand a little bit more about VoIP and UCaaS. VoIP business phone providers operate on the internet and use cloud-based technology whereas UCaaS is part of the service of becoming unified with these services.

  • VoIP: VoIP or Voice Over Internet Protocol is also known as Internet Phones, IP Phones, or IP Telephony. While many ask who are the best UCaaS providers, a quick glance at the cloud phone providers at UCaaS Review can answer that question.
  • UCaaS: UCaaS is referred to as Unified Communications as a Service and many businesses and enterprises use UCaaS for their communication needs to unify their company in the cloud. While some organizations benefit from UCaaS, others are better suited for VoIP service providers.

Depending on the size of your business and work staff combined with remote workers can determine the UCaaS or the business VoIP phones your office needs.


What is VoIP?

VoIP was launched in the 1970s but didn’t take much of a stronghold on business communication until the late 1990s and into the early 2000s. Voice-over-IP work on conventional phone service lines delivered by traditional or standard phone providers over copper wires.

It took off in 2011 and was touted as the fastest-growing communication method of the 2010s and boosted online shopping, internet dating, and search engines. Many companies who made the switch from traditional landlines to business VoIP phones have discovered robust cost savings, extra features, and enhanced customer support.

How Do VoIP Business Phone Providers Work?

Instead of using regular phone wires, VoIP is integrated on-premises by the use of special adaptors that connect you to the internet service provider (ISP). Business VoIP phones are activated by using IP-compatible soft phones or handsets and typically include built-in mobility and advanced features.

VoIP service providers are delivered as cloud phones or managed on-premises through an agreement or subscription via hosted VoIP vendor like the ones available on UCaaS Review.

Most VoIP cloud phone providers generally include the following features:

  • Call blocking
  • Voicemail
  • Three-way calling
  • Call forwarding
  • Caller ID
  • Call waiting

When you want to know who are the best UCaaS providers, make sure you check out the differences available at UCaaS Review that meet your customer’s and business’s needs.

5 Benefits of VoIP Business Phone Providers

VoIP business phones are the right choice for many companies, especially organizations comparing the benefits of traditional phone services compared to the options of VoIP that gives your business an upgrade to your publicly-switched telephone networks.

Here are five benefits of a VoIP service provider:

  • The ability to scale fully to a UCaaS platform from a simple VoIP service with a variety of vendors that offer both options.
  • The potential to bundle phone service and data by using the same VoIP vendor, achieving simpler troubleshooting and saving costs on monthly phone bills
  • Mobile features that provide access to business voicemails and calls come with convenient mobile apps.
  • Provides access to several add-on features such as interactive voice recognition, automated call distribution, and remote phone line management.
  • Significant monthly savings on phone bills, especially with international calling, interoffice calling, and long-distance calling.

A VoIP service provider also offers better phone line management and adds features to remove and add phone lines. Additionally, VoIP business phones are more cost-effective for companies that make international and long-distance phone calls.

What is UCaaS for Business Phones?

One of the first things to know is that VoIP isn’t totally divided from UCaaS services because VoIP calling is included. UCaaS is more about unifying business tools for communication into a streamlined and single platform. Unifying VoIP into features such as instant messaging, file sharing, collaboration tools, video conferencing, and more.

When wanting to learn more about the best business VoIP providers with UCaaS between organizations, UCaaS can be defined in the following two ways:

User Experience: Unifying your communication tools produces a streamlined experience for users to gain access to all of the best features of VoIP across all smart things including the ability to send and receive different forms of email, instant message, text, and voice through multiple platforms on a single app for all of your devices.

It’s a Service: UCaaS apps are delivered and hosted “as-a-service” through a cloud-based communication tools provider. One way to find out who are the best UCaaS providers is to view the VoIP service providers on our website that provide Unified Connination as a Service.

How Does UCaaS Work?

UCaaS is typically delivered through a contract or service agreement by a unified communications provider that integrates the required infrastructure to make a unified communications platform but some companies opt for the on-site use of the unified communications tools by utilizing private cloud resources.

With many businesses today running on older technology like legacy phone systems combined with today’s caller volume, poor or inadequate business phone systems can cost a company thousands extra on their annual costs for phone calls. Moreover, many businesses today are implementing VOIP business phones with UCaaS.

5 Benefits of UCaaS

UCaaS shouldn’t be coined as an alternative to VoIP because it’s quite common for most businesses to consider full UCaaS implementation or opt for the VoIP integration into their existing business phone systems. Regardless, UCaaS include IP telephony and can be used as an alternative to on-site unified communication tools.

VoIP-only services generally include non-unified or implementation business suite communication tools, including a mixture of vendors, traditional software, and cloud apps.

Businesses considering between a UCaaS and VoIP-only integration may decide to go with UCaaS, providing their business needs include:

  • Supports mobility or BYOD (bring-your-own-device) for employees.
  • Enhances the user experience by unifying features such as email, chat, and phone with seamless integration with tools like Microsoft Teams for remote workforces.
  • Decreases errors and increases productivity by implementing data across apps like Twitter, Office 365, Salesforce, etc.
  • Having a disaster management processing and strong business continuity that includes email, text, instant messages, and broadcasting with voice phones.
  • Easier navigation, management, and communication across multiple locations or sites.

UCaaS should also reduce the cost of ownership (TCO) with all cloud communications and integration tools and feature screen sharing, web conferencing, and video conferencing.

Why Do Businesses Switch to VoIP?

The most common reason businesses switch to VoIP service providers is lower costs on monthly phone bills, making scaling easier. Business VoIP business phones are also referred to as a hosted telephone system that can add users and extra phone lines as well as give the users easy access to the software’s control panel.

Since traditional phones do not come with software upgrades, many companies find themselves investing in new hardware and adding additional lines, costing the company extra money in the long run. Therefore, many businesses decide to go with a full UCaaS implementation or upgrade to VoIP with a number of cloud phone providers.

Who Are the Best UCaaS Providers?

The best UCaaS provider will provide streamlining communications and offer the best technical and customer support with a proven track record. Here at UCaaS Review, we offer the top-rated UCaas and VoIP service providers such as Panterra Networks, 8X8, Ring Central, Vonage, Kumo, and more.

If you want to learn more about the best business VoIP providers or unified communication as a service, give us a call today or click here to request a free quote and have a representative of UCaaS Review talk to you about the implementation of a full UCaaS or VoIP service plan.

When it comes to the best UCaaS and VoIP that meets your business needs, you can find everything that you are looking for here at UCaaS Review.