The world is moving at the speed of light and the future is already with us, at least in terms of communication solutions. Gone are the days when companies would invest millions into communication solutions that are unreliable, inconveniencing, and ununified.
Unified Communications as a service UCaaS is the one communication solution that has changed the way business is done. Business deals that would take months to be negotiated and signed can now be done in hours thanks to powerful communication tools and the unified manner in which UCaaS operate. Yet, UCaaS is still developing.
The future of communication and business as a whole is pegged on the continued advancement of UCaaS. Keep on reading to find out what UCaaS is and how it will affect communication further.
What is UCaaS?
Unified Communications UC solutions have been around for quite a long time. They mainly entail the interaction of voice, video, chat, and other key features of communication. Unified Communications as a Service UCaaS is a much newer concept which advances the features of UC.
UCaaS is different from UC in that UCaaS is hosted by a service provider. In many cases, unified communications are hosted in-house by the company using the system. With UCaaS, the services are offered by a third-party service provider. This negates the need for companies to set up any infrastructure in order to get the services running.
How Does UCaaS Improve Communication?
The main purpose of communication in business is not just to pass information. Communication solutions help business management to keep the company running from all angles. Unified communications are vital since they keep everyone connected. This ensures that there is a smooth flow of information from the top to the bottom.
Unlike VoIP which only offers voice or video calling, UCaaS systems come with voice calling, video calling, call recording, AI implementation, and even sentiment analysis features. This gives companies and other organizations a way of accelerating conversations, cutting the time needed to have important decisions made or work done.
Below are the key ways in which UCaaS Improves communication:
1. The Use of Video Meeting Solutions Improves Productivity
Video calls have been around for quite a long time now. The difference with UCaaS video calls is that they are not just calling. UCaaS allows video conferences, a concept that has promoted remote working across the world.
Countries like the US and UK are already having huge percentages of the workforce operating remotely. The demand for remote working solutions has been on the rise. UCaaS provides solutions that can be implemented at all levels and help both small and large companies operate with remote workers.
2. Messaging Solutions Keep Everyone Connected
Most companies use the services of younger tech-savvy employees. These young people are quicker to communicate through messaging than calls. They can relate well with the organization when provided with instant messaging solutions.
Further, many clients also prefer messaging communications to calls. Marketing messages are more likely to be read than marketing calls being received. With the UCaaS solution, companies can incorporate messaging into the overall communication system to increase efficiency.
3. Performance Monitoring
One of the most important features of UCaaS is the ability of the system to track users. The systems allow managers to monitor the activities of employees. The system shows when a worker is on a call, unavailable, out for lunch, etc. These features can help determine working hours and help in the computation of hourly salaries.
Besides the monitoring advantage it offers employers, the system also gives workers the advantage of constant access to support. Workers can reach higher authorities and ask questions if need be. The same applies to clients who wish to know the right time to call or get assistance.
4. Mobility of the Systems
Mobility has become an important aspect of communication solutions. Unlike traditional landline communication systems that would limit working hours to office hours, UCaaS systems allow workers to remain productive through continuous communication.
Due to the mobile nature of UCaaS, cloud communications link up colleagues in different locations. Individuals out on the field work can easily access key tools they need over the phone or tablets. These systems are usually accessible over diverse devices including phones, tablets, and PCs.
What is the Future of Communications?
The future of communications at the office and personal level is definitely anchored upon the UCaaS system. The development of UCaaS is headed in two directions; CPaaS and APIs.
What are CPaaS and APIs?
UCaaS is increasingly being viewed in the light of CPaaS, Communication Platforms as a Service. This service allows companies to integrate preferred communication tools into existing applications and processes. With CPaaS, a user can add messaging alongside video calls. This allows prompt sharing of files throughout the call.
UCaaS Features are Growing
The future of UCaaS can also be seen in the light of the growing features. When UCaaS first came on the table, it only meant that key communication services could be provided by one central party. Today, UCaaS means much more. Additional features have popped up due to increased competition among service providers.
Key advancement features of UCaaS:
Some systems offer integrated contact center capabilities, which help in tracking clients and storing contacts.
Most systems integrate with other office tools to offer consistency in work.
Connection to CRM services and more integration is helping boost production and expanding the context of the workplace.
The introduction of artificial intelligence helps optimize the performance of teams and also promotes a better customer experience.
More service providers are investing in intelligent routing for enhanced video traffic to improve communication reliability.
These and many other features are coming up in the world of UCaaS. This will make communication more reliable and integrated with a focus on customer satisfaction.
What Will The Future Look Like?
There is tremendous growth in the world of communication solutions. As seen above, UCaaS is advancing each day and integrating more features. Since it is a digital form of communication, it can only get better with the digital world on a continuous upward trend.