Remote working is increasingly becoming popular in the modern-day workspace. Statistics show that almost 4.7 million Americans are already working from home. With such a huge number of people opting for remote work, organizations must prepare for the inevitable.
Some organizations already provide remote work. Such companies rely on modern technological tools to facilitate smooth operations. At the center of the remote work, the operation is communication. Phone systems play a central role in ensuring there is continuous smooth communication between employees.
Cloud-based phone systems for call centers are one of the go-to solutions for companies that offer remote working. Based on the best VoIP reviews, cloud-based phone systems provide all the tools needed for remote working. Keep on reading to learn more.
What is a Cloud-Based VoIP Phone System?
To understand what is a cloud-based VoIP phone system, we must first understand how phone systems work. Generally, there are Voice Over Internet Protocol (VoIP) systems and non-VoIP systems. With VoIP systems, communication is made over the internet. With other systems such as landlines, the case is different.
The best VoIP reviews have shown that most people prefer VoIP systems to landline and satellite communication. With VoIP, users get to enjoy cloud-based communication features. Remote working companies need these features to facilitate smooth operations.
Below are the top benefits of using a VoIP phone system for remote workers:
More Efficient Communications
Cloud-based systems improve communication efficiency in all ways. In terms of flexibility, the systems can be used remotely while in terms of tracking, the employer can easily track employees and find out the progress of productivity remotely.
The systems that enjoy the best VoIP reviews are the ones that provide flexible working features. Those that are supported by multiple devices for instance are rated higher than those that only work on a handful of devices.
When shopping for cloud-based communication solutions, it is advisable for remote working firms to consider such flexibilities. The other factor that counts is the ease of use since most employees may work in regions where there are no support systems.
Better Connectivity
With cloud-based communication phone systems, connectivity is almost guaranteed as long as the operator is connected to the internet. Unlike state phones which are easily affected by weather and terrain, VoIP systems do not face similar challenges.
The best VoIP reviews rank cloud-based systems above other communication systems due to their reliability. Thankfully high-speed internet connection is currently available in most parts of the world.
Lower Costs
Top of the reasons why companies are turning to cloud-based systems is the low cost of communication. Users can literally enjoy some communication features free of charge. There is no need to pay for an expensive system when you can enjoy a free cloud-based phone system.
By reading the best VoIP reviews, users can easily find systems that offer the best solutions at the lowest cost. Choose a system that answers to remote working needs and use it effectively.
Advanced Calling Features
The other reason to migrate to cloud-based communication is that such systems provide plenty of features. Such call center features are very important for brands that want to maintain a professional look in their operations. These features are the main benefits of the cloud-based phone system.
Below are the top features that stand out based on the best VoIP reviews for cloud-based phone systems:
- Auto-attendant
- Call forwarding
- Caller ID
- Voicemail and voicemail to text
- Call recording
- Custom hold music
- Call waiting
- Call Hold/transfer
- Call forwarding
- Simultaneous and ringing
- Extension dialing
- E911 service
There are plenty of other services that users can harness when using cloud-based communication services. Essentially, the user chooses the services they want. For a user who wishes to have a call forwarding, choose a package that supports this feature. If a user also wants to drop a feature, the same can be done with a click of a button.
Better Tracking and Monitoring
Tracking and monitoring are essential parts of remote working. When employees are working remotely, the employer needs to ensure that they are working. This can only be made possible by using tools that track their location, production, and other factors.
Based on the best VoIP reviews, the cloud-based phone system for business provides the best option in terms of tracking performances. The systems can be used to track how many hours an employee spends on work. Further, it integrates with other systems that are also used in tracking the operations of employees.
Cloud-based phone systems can track employee productivity in the following ways:
- They provide data on the number of hours an employee has been logged into the system.
- Some systems can provide accurate GPS location of the employees, helping employers know when they are at work.
- Systems that are installed on phones facilitate convenient production since employees can be requested to work even while away.
Thanks to all these features, employees who offer remote work should strongly consider introducing cloud-based solutions.
Enhanced Security
All businesses that rely heavily on communication must think of their data security when investing in a communication system. A simple mistake that leads to data loss can cost an organization a fortune. That’s why communication solutions should be secure to guarantee the safety of valuable data.
Most cloud-based communication solutions offer end-to-end encryption of communications. If employees are working remotely chances are that they may use insecure third-party internet services. With cloud-based communication, employers get the guarantee of safety even if employees use unprotected networks.
One of the primary roles played by a cloud-based phone system for call centers in the provision of security measures. They offer security guarantees that are necessary to all types of businesses. If the service provider does not guarantee security, the business should stay away from such services.
Changes are Easy
As a business grows, there might be a need to improve and change what is offered. These changes most often call for restructuring of communication solutions. For instance, if a business decides to open branches abroad it also has to find a solution for international calling.
When using cloud-based communication solutions, making such changes is easy. In this case, there is no need to install a whole new communication system. The company only has to include international calling services in their package and everything will run just fine. This lowers the cost of upgrade considerably.
Finding the Best VoIP Reviews for Phone Systems
Shopping for a reliable VoIP services provider can be a challenging task. This is because there are many VoIP service providers out there. All the VoIP providers promise heaven but some may fail to deliver. It is, therefore, necessary to look at all the best VoIP reviews out there before making a decision.
At UCaaS Reviews, we try to make the work of choosing VoIP providers easy. Before you go shopping for communication solutions, consider finding out what the users of these services are saying. Fill out our contact form to access the largest database of VoIP reviews and other factors to consider when choosing a phone system.