In today’s business environment customers are demanding that business communicates with them in the customer’s preferred communication method. Offering a toll-free number for a customer to call, and long wait times is no longer satisfactory in today’s market. Customers want to engage through web chat, social media, texting and telephony and they want an immediate response! Omni-Channel Contact Centers are one of the most popular, cost effective and overhead free platforms that allows businesses to manage their customers communications in a timely manner, without confusion between departments. Please see our guide on the difference between a call center software and contact center software. Take a few moments to complete this questionnaire to determine which contact center provider is the best to fulfil your business needs.