Best Enterprise VoIP Providers Reviews

Enterprise Vs Business VoIP

Enterprise and Business VoIP are closely related in that they are both used at a professional level. The difference is that enterprise VoIP is more advanced in terms of the features offered. In both options, packets of data are used to direct calls over the internet in place of copper lines used in Public-Switched Telephone Networks PSTN.

Due to the advanced nature of enterprise VoIP, it is mostly used by large and medium enterprises. On the other hand, business VoIP is commonly used by small businesses owing to the cost implications of the two options.

Hosted vs Enterprise VoIP

Hosted VoIP services are a more simplified form of VoIP that can be used by individuals or businesses. In hosted VoIP, the phone system is hosted in the service provider's data center. This means that the system is managed and maintained by the service provider.

This option is much cheaper than enterprise VoIP since there is no cost of infrastructure. On the downside, hosted VoIP does not offer as many features as enterprise VoIP. It is controlled by the service provider and may not be well suited for businesses that wish to uphold internal privacy and data control.

Cloud Private Branch Exchange vs Enterprise VoIP

Cloud Private Branch Exchange (PBX) is sometimes also referred to as hosted PBX. It is a VoIP telephony system managed and delivered through the Internet by a third-party service provider. This type of system provides personalized business PBX without the need to purchase in-house hosting equipment.

When compared to enterprise VoIP, cloud-based PBX is much cheaper and easier to maintain. It is also more secure than hosted VoIP but less effective as compared to Business and enterprise VoIP.

Session Initiation Protocol

Session Initiation Protocol simply works in the same way as hosted VoIP or cloud PBX except that it allows businesses to purchase a few custom lines, where they can receive business phone calls, instant messaging and even perform video conferencing.

It is the best option for businesses that do not have funds to invest in enterprise or business VoIP or those that would rather avoid managing in-house systems.

Real-time Scaling

The main reason all big firms are striving to use enterprise VoIP is the flexibility the system offers. They allow businesses to expand the number of lines or downsize where necessary at any time. Users have the assurance that they will get value for money and will never be forced to pay for services they do not want.

Remote Working Features

The other positive feature of enterprise VoIP systems is that they promote remote working and management. Desktop apps and IP phones can connect to the system to get the important services used at the work office desk.

They also allow for call tracking, and GPS location among others. These features allow call center managers to track all call center workers for better remote working productivity.

Advanced Call Routing

While most VoIP systems have some form of call routing, enterprise VoIP takes it to a new level. With their advanced call routing features, even the business owner can choose to handle specific calls individually when he/she is free. If the calls come at the wrong time, they can be forwarded to another employee to pick up.

In simple terms, their call routing has several options. The "don't disturb button" can be used to stop receiving calls. Further, calls can be forwarded to specific employees through the customization of the hours when calls will be forwarded.

Easy Integration With CRM Tools

In the modern business space, plenty of tools and resources are cloud-based. Since VoIP calls are made over the internet, it is easy to integrate with other CRM tools. The enterprise unified communications system means that it is integrated with key tools such as a calendar, Salesforce, QuickBooks, and other important software at the office.