UCaaS Review
Excellence Awards 2025
Recognizing Real-World Impact in Unified Communications
Set the Standard for
What UCaaS Should Be
Each year, UCaaSReview highlights standout providers shaping the future of Unified Communications. We combine expert analysis with AI that scans thousands of online reviews, comparisons, and support insights, giving buyers a clearer, unbiased view of real-world performance. That same AI helps us curate these awards with precision.
These awards serve as a signal of trust and credibility for businesses seeking reliable communication partners.
To qualify, providers must be listed on UCaaSReview and have verified customer reviews. Recognition here reflects real results—not marketing claims.
Thirteen Distinctions That Shape Buyer Perception
Each year, UCaaSReview highlights standout providers shaping the future of Unified Communications. We combine expert analysis with AI that scans thousands of online reviews, comparisons, and support insights, giving buyers a clearer, unbiased view of real-world performance. That same AI helps us curate these awards with precision.
AI-Powered
Communications Excellence
AI-Powered
Communications Excellence
Recognizing the provider leveraging artificial intelligence most effectively to enhance productivity, transcription, analytics, or customer experience.
Best Enterprise UCaaS
Best Enterprise UCaaS
For platforms that deliver at scale. Recognizes providers offering high-performance infrastructure, robust feature sets, and advanced security for large, distributed organizations.
Best UCaaS for SMBs
Best UCaaS for SMBs
Honors providers that combine strong functionality with ease of use and value-based pricing. Built for growing teams that need to move quickly and communicate reliably.
Best Value UCaaS
Best Value UCaaS
Celebrates platforms that offer exceptional features, performance, and support relative to their price point. Recognizes strong return on investment and pricing transparency.
Best Customer Support
Best Customer Support
Recognizes providers who prioritize service beyond onboarding. Awarded for consistently responsive, knowledgeable, and accessible customer support teams.
Most Innovative UCaaS
Most Innovative UCaaS
Highlights providers delivering forward-thinking features. Includes developments in AI, automation, analytics, user experience, or market-first capabilities.
Emerging
Technology Award
Emerging
Technology Award
Celebrates groundbreaking advances that signal the future of UCaaS—whether through AI, real-time analytics, network optimization, or experimental capabilities.
Up and Comers Award
Up and Comers Award
Recognizes rising players making bold moves in the UCaaS space. Awarded to newer or fast-growing platforms showing strong innovation, adoption, and momentum.
Best Integration &
Compatibility
Best Integration &
Compatibility
Recognizes platforms with strong interoperability—offering seamless integration with CRMs, productivity suites, APIs, and ecosystem tools including Microsoft Teams.
Best Collaboration Solution
Best Collaboration Solution
For platforms designed to unify communication and productivity. Focuses on how well video, messaging, file sharing, and calling work together to support hybrid teams.
Most Reliable UCaaS
Most Reliable UCaaS
Awarded to providers with exceptional uptime, call quality, and infrastructure redundancy. Recognizes consistent service delivery with minimal disruption.
Best Security & Compliance
Best Security & Compliance
Highlights platforms that meet or exceed modern security standards. Includes data protection, encryption, compliance certifications, and trust frameworks.
UCaaS Provider of the Year
UCaaS Provider of the Year
The highest distinction. Recognizes overall excellence across reliability, innovation, customer satisfaction, scalability, and industry leadership.
Simple Steps to
Visibility, Credibility, and Recognition
Get Listed
To be considered, your company must be listed on UCaaSReview and have at least 5 verified reviews from the last 6 months, each with a rating of 7.5 or higher.
Don’t have enough reviews yet?
Access to our toolkit to help you collect them faster.
Submit Your
Company
Providers, customers, and partners are invited to submit their company for consideration. Choose the relevant categories and include any supporting details to strengthen your submission.
Review &
Evaluation
Our team evaluates entries using customer feedback, review quality, platform capabilities, and market insights, augmented by AI that scans and synthesizes thousands of online reviews to uncover patterns, sentiment, and standout performance.
Winners
Revealed
Finalists are reviewed by our expert panel. Winners receive a digital badge, and are featured on our different content platforms.
A Visible Trust Signal in a Competitive Market
Today’s UCaaS buyers are selective. They rely on signals like awards, reviews, and independent recognition to guide decisions, especially when offerings look similar on the surface.
84%
of B2B buyers begin the purchasing process with a referral
Peer recommendations influence over
90%
of buying decisions
The Badges That Build
Buyer Confidence
Why it matters
to buyers
Awards confirm that a provider delivers on expectations, not just marketing
Third-party recognition reduces hesitation and accelerates decision-making
Badges from trusted sources increase perceived credibility during evaluation
Why it matters
to providers
Recognition creates brand differentiation in a saturated landscape
Awards can be used across your website, outbound campaigns, and RFP responses
Verified, review-backed visibility supports deal flow and strengthens market position
UCaaSReview awards are earned through verified reviews and platform performance — not paid placement. This makes them one of the clearest, most credible ways to communicate your value to the market.
Ready to be recognized?
Think your company belongs here? Start by gathering verified reviews and getting listed. Our team will take care of the rest.
UCaaS FAQs
Yes. You’ll need a live profile with verified reviews on UCaaSReview.com to qualify. If you're not yet listed, submit your nomination and we’ll assist you in setting up your profile.
No. Participation is completely free. Our goal is to recognize the best solutions and innovations in the industry, regardless of your company’s budget.
Yes. Providers may be entered into multiple categories. Each will be evaluated independently.
To qualify, a business must have at least 5 verified reviews from the last 6 months, each with a rating of 7.5 or higher. The more recent and high-quality the reviews, the stronger the submission.
No. Nominations and participation are free.
Once your profile is live, we’ll provide guidance, resources, and templates to help you gather customer reviews.