by Jared Flanders | Aug 27, 2024 | Knowledge base, Call Center Phone Systems, Call Center VoIP, Call Quality, Call Recording, Managed Phone Systems
How to Choose the Best Call Center Software: Tips & Best Practices Choosing the right call center software is crucial for any business aiming to provide excellent customer service and improve operational efficiency. This guide will help you navigate through the...
by Jared Flanders | Jul 31, 2024 | Enterprise UCaaS, Enterprise VOIP, Knowledge base, VoIP Technology
What is UCaaS? | Your Comprehensive Guide to Unified Communications Introduction to Unified Communication as a Service (UCaaS) Unified Communication as a Service, or UCaaS, transforms how businesses communicate. This cloud-based technology streamlines multiple modes...
by Jared Flanders | Jul 19, 2024 | Product Updates
Dialpad Enhances AI Backend System for Improved Voice Intelligence Dialpad has successfully completed a significant upgrade to its AI backend system, ensuring improved performance and reliability for its Voice Intelligence services. This scheduled maintenance was...
by Jared Flanders | Jul 19, 2024 | Product Updates
Latest Zoom Updates: Enhancements for Contact Center and Virtual Agent - July 2024 Latest Zoom Updates: Enhancements for Contact Center and Virtual Agent – July 2024 Keeping you informed with the latest developments in the UCaaS industry, here are the most...
by Jared Flanders | Jul 19, 2024 | Product Updates
Latest RingCentral Updates: Enhancements for HubSpot, Zendesk, and Salesforce Integrations Latest Industry Updates from RingCentral: Enhancements Across HubSpot, Zendesk, and Salesforce Integrations RingCentral, a leader in cloud communication and collaboration...