by UCaaS Review | Oct 11, 2024 | Call Center Business VoIP Solutions, Call Center Phone Systems, Call Center VoIP, Knowledge base
Blended Call Center Software: Benefits, Features, and Implementation Blended call center software is a dynamic system that merges inbound and outbound call management into one cohesive platform. Unlike traditional call centers, which often separate inbound customer...
by UCaaS Review | Oct 11, 2024 | Product Updates
Dialpad Faced Recent Critical Platform Incidents Dialpad has experienced several critical platform disruptions during September 2024. These incidents serve as important reminders of the need for robust infrastructure and quick resolution during technical difficulties....
by UCaaS Review | Oct 10, 2024 | News, PR, & Awards
Vonage Expands UCaaS Capabilities with RCS and Salesforce Integration Vonage, a significant player in the VoIP and UCaaS market, has introduced two major enhancements impacting business operations: the launch of Vonage Rich Communications Services (RCS) and an...