Best Enterprise VoIP Providers Reviews

Explore the best Enterprise VoIP providers through our comprehensive and up-to-date reviews. We guide your business communication decisions with expert insights.

Best VoIP Provider Reviews for Enterprise Business

Enterprises prioritize agile scalability, and traditional phone systems prove resource-intensive and inflexible. VoIP (Voice over Internet Protocol) emerges as a superior alternative, providing internet-based phone services that align with business needs. Optimal office phone systems enable seamless remote work, empowering staff to operate from any device, anywhere. Explore the top enterprise VoIP providers for enhanced business connectivity and efficiency with UCaaS Review.

Here are the best-rated UCaaS providers for Enterprise Business:

Panterra rate

PanTerra

Call quality

rate

(4.8)

Business Messaging

rate

(4.7)

Video Conferencing

rate

(4.8)

File Sharing

rate

(4.8)

(93 reviews)

rate

Rating 4.83

UCaaS Provider PanTerra is The Communications-Enabled Everything Cloud Provider, offering the only all-in-one, customizable, HIPAA/HITECH secure, communications cloud solution. PanTerra leads the all-in-one communications cloud…

Kumo rate

Kumo

Call quality

rate

(4.3)

Business Messaging

rate

(4.2)

Video Conferencing

rate

(4.2)

File Sharing

rate

(4.2)

(39 reviews)

rate

Rating 4.37

UCaaS Provider Kumo specializes in cloud computing solutions that unify communications and simplifies technology by elevating businesses with the cloud. Kumo is a technology driven…

BCM One rate

BCM One

Call quality

rate

(4)

Business Messaging

rate

(3.9)

Video Conferencing

rate

(3.9)

File Sharing

rate

(3.9)

(25 reviews)

rate

Rating 3.92

UCaaS Provider BCM One is an experienced and highly respected managed solution provider and advisor to IT leaders nationwide. BCM One’s niche is working with…

GoToConnect rate

GoToConnect

Call quality

rate

(3.9)

Business Messaging

rate

(3.9)

Video Conferencing

rate

(3.9)

File Sharing

rate

(3.9)

(86 reviews)

rate

Rating 3.9

UCaaS Provider GoToConnect offers what your business needs to run completely virtually – from cloud-based business phones (VoIP), to video conferencing, text and chat. Employees…

Ring Central rate

Ring Central

Call quality

rate

(3)

Business Messaging

rate

(2.7)

Video Conferencing

rate

(2.5)

File Sharing

rate

(2.5)

(134 reviews)

rate

Rating 2.6

UCaaS Provider Ring Central is a global provider of cloud enterprise unified communications and collaboration solutions. RingCentral empowers today’s mobile and distributed workforces to be…

Vonage rate

Vonage

Call quality

rate

(2)

Business Messaging

rate

(1.5)

Video Conferencing

rate

(2)

File Sharing

rate

(1)

(134 reviews)

rate

Rating 2.6

UCaaS Provider Vonage Business Communications is a unified communications platform with the ability to seamlessly connect employees via voice, messaging, and video virtually anywhere around…

Dialpad rate

Dialpad

Call quality

rate

(3.9)

Business Messaging

rate

(4)

Video Conferencing

rate

(3.7)

File Sharing

rate

(3.8)

(50 reviews)

rate

Rating 3.9

UCaaS Provider Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls–anywhere, anytime. It brings simplicity…

3CX rate

3CX

Call quality

rate

(4.3)

Business Messaging

rate

(4.3)

Video Conferencing

rate

(4.4)

File Sharing

rate

(4.3)

(37 reviews)

rate

Rating 4.4

UCaaS Provider 3CX is a global leader in business VoIP and Unified Communications (UC) technology. 3CX is the developer of an open standards communications solution…

What is Enterprise VoIP?

Enterprise VoIP providers deliver high-grade voice-over IP telephone services created specifically to match the needs of rapidly scaling organizations. With such enterprises, brands can better manage resources and focus on outward-facing business opportunities.

Who are the Best Enterprise VoIP Providers in 2023 and Who Should Invest in it?

Modern big and small business, embraces unified, seamless, and cutting-edge communication solutions, emphasizing a holistic approach to CRM and customer service. At the core of these solutions are Enterprise VoIP services, predominantly utilized by medium and large enterprises for streamlined operations. Tailored to each company's needs, this type of sophisticated communications platform optimizes professional-level efficiency. Explore insights on selecting top-notch enterprise VoIP providers for enhanced communication strategies.

Enterprise VoIP Phone Systems

In the simplest terms, enterprise VoIP is a telephony communications system that offers more features and is easily scalable than the traditional legacy cable phone systems used in businesses. With enterprise VoIP, companies can easily adjust their services by adding or removing VoIP lines from the system.

With enterprise VoIP, customers have various options. Companies can either deploy a cloud phone system or gain complete control by installing an on-premise system. In some instances, companies choose to install an on-premise system but still allow third-party companies to run and manage it.

Thanks to the flexibility brought about by VoIP systems, both small and large businesses can reduce the cost of communication and enhance the features of their communication system by using VoIP enterprise.

How to Compare Enterprise VoIP Providers?

There are plenty of players in the Enterprise VoIP market. Companies can choose from a wide range of Service providers and compare features. Due to the differences in managed services offered and the features provided, every business manager must make strong considerations before settling on a service provider.

Below are the key factors to consider before settling on one service provider:

Set the Telephony and Communications Budget for One Year

Budgeting is an important part of choosing between one service provider and another. In essence, most service providers are priced based on the features they offer. Look at the budget available to see which services can be provided efficiently. Besides the charges made by service providers, also consider the hardware needed to make the system work. In the case of enterprise VoIP, it is more likely that hardware such as phone systems, routers, and modems might need an upgrade.

Assess the Available Internet Connection Speed and Gauge its Capabilities

At this level, the internet speed of the connection may also need improvement. Enterprise VoIP systems are mostly used by businesses that have plenty of traffic to handle. In most cases, the system will be used to handle 10 lines at a time or even more. While enterprise VoIP systems do not need a lot of data and can manage up to 10 lines with just 1MBps, the recommended range is 5 to 10 MBps for a system that will be handling over 10 lines. Working with a strong connection pays both ways. The calls are much clearer and all the features of the system function well. Further, the connection does not cause embarrassment when making calls to important clients. Consider all these cost implications against the available budget.

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Technical potentials of enterprise VoIP

Messaging

Protocol Integration for Messaging:

Enterprise VoIP leverages standard protocols, such as SIP (Session Initiation Protocol) and XMPP (Extensible Messaging and Presence Protocol), to seamlessly integrate messaging functionalities. This ensures efficient and secure real-time text communication within the organization.

Video Conferencing

APIs for Business Application Integration:

VoIP systems offer robust APIs (Application Programming Interfaces) that enable integration with various business applications. Through API connections, VoIP can be woven into existing workflows and applications, enhancing operational efficiency. For instance, integrating VoIP with CRM systems for caller identification and history.

Business App Integration

High-Definition Video Conferencing Protocols:

Enterprise VoIP employs high-quality video codecs and protocols like WebRTC (Web Real-Time Communication) to deliver clear and crisp video conferencing experiences. This technical foundation ensures that video communication meets the standards demanded by modern enterprises.

Call Center

Mobile VoIP with Softphone Solutions:

VoIP solutions often provide softphone applications that leverage mobile VoIP technologies. These applications utilize protocols like RTP (Real-time Transport Protocol) and are optimized for mobile networks, enabling employees to seamlessly transition between office and mobile environments while maintaining call quality.

Mobile VoIP

QoS (Quality of Service) and Network Prioritization:

Enterprise VoIP systems implement QoS mechanisms to prioritize voice and video traffic over the network. This ensures a consistent and reliable communication experience, mitigating issues such as latency and jitter. Network prioritization protocols like DiffServ (Differentiated Services) are commonly employed.

Mobile VoIP

Scalable VoIP Infrastructure with Load Balancing:

VoIP platforms are designed with scalability in mind, often employing load balancing techniques. This ensures that as the number of users or communication traffic increases, the system can distribute the load efficiently across servers, maintaining performance and reliability.

Read Online Reviews to Compare Providers

The other factor of utmost importance is the quality of service. The way the service provider handles customers, and the availability of customer support among others. To learn more about the suitability of each service provider, reading online reviews will help. Online reviews give more insight into the available features, the functioning of the system, and the customer support offered. When checking online reviews, be watchful not to fall for fake reviews. Many companies these days buy reviews just to attract customers. Scrutinize all reviews and pay more attention to the negative reviews to see what are the shortcomings of the system.

Who Should Use Enterprise VoIP?

Enterprise VoIP leads in global unified communication but is labor-intensive. Best for medium to large businesses with high call volume; small businesses with ample communication budgets can benefit from cost-cutting.

Enterprise Vs Business VoIP

Enterprise and Business VoIP are closely related in that they are both used at a professional level. The difference is that enterprise VoIP is more advanced in terms of the features offered. In both options, packets of data are used to direct calls over the internet in place of copper lines used in Public-Switched Telephone Networks PSTN.

Due to the advanced nature of enterprise VoIP, it is mostly used by large and medium enterprises. On the other hand, business VoIP is commonly used by small businesses owing to the cost implications of the two options.

Hosted vs Enterprise VoIP

Hosted VoIP services are a more simplified form of VoIP that can be used by individuals or businesses. In hosted VoIP, the phone system is hosted in the service provider's data center. This means that the system is managed and maintained by the service provider.

This option is much cheaper than enterprise VoIP since there is no cost of infrastructure. On the downside, hosted VoIP does not offer as many features as enterprise VoIP. It is controlled by the service provider and may not be well suited for businesses that wish to uphold internal privacy and data control.

Cloud Private Branch Exchange vs Enterprise VoIP

Cloud Private Branch Exchange (PBX) is sometimes also referred to as hosted PBX. It is a VoIP telephony system managed and delivered through the Internet by a third-party service provider. This type of system provides personalized business PBX without the need to purchase in-house hosting equipment.

When compared to enterprise VoIP, cloud-based PBX is much cheaper and easier to maintain. It is also more secure than hosted VoIP but less effective as compared to Business and enterprise VoIP.

Session Initiation Protocol

Session Initiation Protocol simply works in the same way as hosted VoIP or cloud PBX except that it allows businesses to purchase a few custom lines, where they can receive business phone calls, instant messaging and even perform video conferencing.

It is the best option for businesses that do not have funds to invest in enterprise or business VoIP or those that would rather avoid managing in-house systems.

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Key Features of Enterprise VoIP Phone Systems

Enterprise VoIP telephony is the highest level of VoIP communication solutions. This is the reason why enterprise VoIP is preferred by large businesses with plenty of call traffic.

The key features of enterprise VoIP systems are as follows:

Real-time Scaling

The main reason all big firms are striving to use enterprise VoIP is the flexibility the system offers. They allow businesses to expand the number of lines or downsize where necessary at any time. Users have the assurance that they will get value for money and will never be forced to pay for services they do not want.

Remote Working Features

The other positive feature of enterprise VoIP systems is that they promote remote working and management. Desktop apps and IP phones can connect to the system to get the important services used at the work office desk.

They also allow for call tracking, and GPS location among others. These features allow call center managers to track all call center workers for better remote working productivity.

Advanced Call Routing

While most VoIP systems have some form of call routing, enterprise VoIP takes it to a new level. With their advanced call routing features, even the business owner can choose to handle specific calls individually when he/she is free. If the calls come at the wrong time, they can be forwarded to another employee to pick up.

In simple terms, their call routing has several options. The "don't disturb button" can be used to stop receiving calls. Further, calls can be forwarded to specific employees through the customization of the hours when calls will be forwarded.

Easy Integration With CRM Tools

In the modern business space, plenty of tools and resources are cloud-based. Since VoIP calls are made over the internet, it is easy to integrate with other CRM tools. The enterprise unified communications system means that it is integrated with key tools such as a calendar, Salesforce, QuickBooks, and other important software at the office.

In the ever-evolving landscape of modern business, Enterprise VoIP providers stand as catalysts for streamlined communication. Their innovative solutions not only redefine how organizations connect but also empower them to navigate the complexities of global collaboration. With a focus on efficiency, cost-effectiveness, and unparalleled support, these providers pave the way for businesses to thrive in the digital era. Embrace the future of communication with Enterprise VoIP and unlock a world of seamless connectivity.

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