Best VoIP Providers for Enterprise Business
Companies running an enterprise operation understand the importance of quickly scaling to match current business needs. Traditional heritage telephone systems require huge investments of resources, are cumbersome, and offer little or no flexibility.
VoIP, or Voice over Internet Protocol, is an internet-based phone service, and it better meets the needs of enterprise operations. With system functionality, rapid expansion, the best office phone systems allow staff to work from anywhere, on any chosen device.
Read on to discover more about the business connectivity offered by the best enterprise VoIP phone service providers. This list of enterprise VoIP providers represents the top providers available to enterprise entities today.
What is Enterprise VoIP?
Enterprise VoIP providers deliver high-grade voice-over IP telephone services created specifically to match the needs of rapidly scaling organizations. With such adaptability enterprises better manage resources and focus on outward-facing business opportunities.
What Determines The Best Enterprise VoIP Providers of 2021 and Who Should Invest In Enterprise VoIP Solutions?
The terms unified, seamless, and cutting edge can all be used to describe modern communication solutions offered by large corporations and even small businesses. These terms are used, to mean that modern communication solutions offer a holistic approach to CRM and customer service.
At the heart of modern communication, solutions sit Enterprise VoIP services. Enterprise VoIP Unified communication systems are mostly used by medium and large businesses for the seamless running of the business. The solutions are tailored to the needs of each company and are optimized for efficiency at a professional level.
While all people have access to some form of VoIP, enterprise VoIP is at a higher level and is more sophisticated. Keep on reading to learn more about choosing enterprise VoIP providers.
Enterprise VoIP Phone Systems
In the simplest terms, enterprise VoIP is a telephony communications system that offers more features and is easily scalable than the traditional legacy cable phone systems used in businesses. With enterprise VoIP, companies can easily adjust their services by adding or removing VoIP lines from the system.
With enterprise VoIP, customers have various options. Companies can either deploy a cloud phone system or gain complete control by installing an on-premise system. In some instances, companies choose to install an on-premise system but still allow third-party companies to run and manage it.
Thanks to the flexibility brought about by VoIP systems, both small and large businesses can reduce the cost of communication and enhance the features of their communication system by using VoIP enterprise.
How to Compare Enterprise VoIP Providers?
There are plenty of players in the Enterprise VoIP market. Companies can choose from a wide range of Service providers and compare features. Due to the differences in services offered and the features provided, it is necessary for every business manager to make strong considerations before settling on a service provider.
Below are the key factors to consider before settling on one service provider:
1. Set the Telephony and Communications Budget for One Year
Budgeting is all an important part of making the choice between one service provider and another. In essence, most service providers are priced based on the features they offer. Look at the budget available to see which services can be provided efficiently.
Besides the charges made by service providers, also consider the hardware needed to make the system work. In the case of enterprise VoIP, it is more likely that hardware such as phone systems, routers, and modems might need an upgrade.
2. Assess the Available Internet Connection Speed and Gauge its Capabilities
At this level, the internet speed of the connection may also need improvement. Enterprise VoIP systems are mostly used by businesses that have plenty of traffic to handle. In most cases, the system will be used to handle 10 lines at a time or even more.
While enterprise VoIP systems do not need a lot of data and can manage up to 10 lines with just 1MBps, the recommended range is 5 to 10 MBps for a system that will be handling over 10 lines.
Working with a strong connection pays both ways. The calls are much clearer and all the features of the system function well. Further, the connection does not cause embarrassment when making calls to important clients. Consider all these cost implications against the available budget.
3. Read Online Reviews to Compare Providers
The other factor of utmost importance is the quality of service. The way the service provider handles customers, the availability of customer support among others. To learn more about the suitability of each service provider, reading online reviews will help.
Online reviews give more insight into the available features, the functioning of the system, and customer support offered.
When checking online reviews, be watchful not to fall for fake reviews. Many companies these days buy reviews just to attract customers. Scrutinize all reviews and pay more attention to the negative reviews to see what are the shortcomings of the system.
Who Should Use Enterprise VoIP?
Enterprise VoIP systems sit right at the top of the ladder when it comes to unified communication solutions globally. This means that it is suitable for any business that wishes to introduce cutting-edge communication solutions.
However, this type of communication solution is also labor-intensive and might be cumbersome for small businesses to handle.Ideally, enterprise VoIP providers target medium and large businesses with high traffic of calls. Small businesses that also have a huge communications budget can cut it by investing in enterprise.
QUICK LOOK: TOP 12 BUSINESS VOIP PROVIDERS
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Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls–anywhere, anytime.(3.9 / 5 based on 53 ratings)
What’s the Best Virtual Phone System for Small Business
In an industry where one size does not fit everyone, there is a VoIP system out there that best matches the business voip needs of small and medium-sized businesses. With cost and service advantages, Enterprise VoIP is becoming the industry standard.
The Difference Between Enterprise VoIP and other Types of VoIP
When most people talk about VoIP they think that there is just one type of VoIP. On the contrary, there are five types of VoIP, each with its benefits and shortcomings.
The main types of VoIP are:
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Enterprise Vs Business VoIP
Enterprise and Business VoIP are closely related in that they are both used at a professional level. The difference is that enterprise VoIP is more advanced in terms of the features offered. In both options, packets of data are used to direct calls over the internet in place of copper lines used in Public-Switched Telephone Network PSTN.
Due to the advanced nature of enterprise VoIP, it is mostly used by large and medium enterprises. On the other hand, business VoIP is commonly used by small businesses owing to the cost implications of the two options.
Hosted vs Enterprise VoIP
Hosted VoIP services are a more simplified form of VoIP that can be used by individuals or businesses. In hosted VoIP, the phone system is hosted on the service provider’s data center. This means that the system is managed and maintained by the service provider.
This option is much cheaper than enterprise VoIP since there is no cost of infrastructure. On the downside, hosted VoIP does not offer as many features as enterprise VoIP. It is controlled by the service provider and may not be well suited for businesses that wish to uphold internal privacy and data control.
Cloud Private Branch Exchange vs Enterprise VoIP
Cloud Private Branch Exchange (PBX) is sometimes also referred to as hosted PBX. It is a VoIP telephony system managed and delivered through the internet by a third-party service provider. This type of system provides personalized business PBX without the need to purchase in-house hosting equipment.
When compared to enterprise VoIP, cloud-based PBX is much cheaper and easier to maintain. It is also more secure than hosted VoIP but less effective as compared to Business and enterprise VoIP.
Session Initiation Protocol (SIP)
Session Initiation Protocol simply works in the same way as hosted VoIP or cloud PBX except that it allows businesses to purchase a few custom lines, where they can receive business calls, messages and even perform video conferences.
It is the best option for businesses that do not have funds to invest in enterprise or business VoIP or those that would rather avoid managing in-house systems.
Key Features of Enterprise VoIP Phone Systems
Enterprise VoIP telephony is the highest level of VoIP communication solutions. This is the reason why enterprise VoIP is preferred by large businesses with plenty of call traffic.
The key features of enterprise VoIP systems are as follows:
The main reason all big firms are striving to use enterprise VoIP is the flexibility the system offers. They allow businesses to expand the number of lines or downsize where necessary at any time. Users have the assurance that they will get value for money and will never be forced to pay for services they do not want.
Remote Working Features
The other positive feature of enterprise VoIP systems is that they promote remote working and management. Desktop apps and IP phones can connect to the system to get the important services used at the work office desk.
They also allow for call tracking, GPS location among others. These features allow call center managers to track all call center workers for better remote working productivity.
Advanced Call Routing
While most VoIP systems have some form of call routing, enterprise VoIP takes it to a new level. With their advanced call routing features, even the business owner can choose to handle specific calls individually when he/she is free. If the calls come at the wrong time, they can be forwarded to another employee to pick.
In simple terms, their call routing has several options. The “don’t disturb button” can be used to stop receiving calls. Further, calls can be forwarded to specific employees through the customization of the hours when calls will be forwarded.
Easy Integration With CRM Tools
In the modern business space, plenty of tools and resources are cloud-based. Since VoIP calls are made over the internet, it is easy to integrate with other CRM tools. The enterprise unified communications system means that it is integrated with key tools such as a calendar, Salesforce, QuickBooks, and other important software at the office.