Exploring GoTo Connect: Enhancing Virtual Communication for Businesses

While GoTo Connect offers video conferencing capabilities, its core strength lies in its business phone system, GoTo Phones. Designed for businesses of all sizes, GoTo Phones provides a cloud-based solution for making and receiving calls. It eliminates the need for traditional phone lines and offers features like call forwarding, auto attendants, and voicemail management. GoTo Phones integrates with desktop and mobile devices, allowing employees to stay connected on the go. Users praise the system's reliability and ease of use, making it a suitable option for businesses seeking a modern phone solution.

Self-Description: Key Features




Proprietary Voice calling, enables clear and reliable audio


Video Conferencing with Upgraded Licenses


Chat - IM and Team Chat service


Virtual Fax Available


Standard Industry Pricing

Rating 4.3 (155 reviews)

Call quality


Business Messaging


Video Conferencing




Pros and Cons: Based on User Reviews


Cloud-Based Reliability:
Eliminates the need for traditional phone lines and offers a reliable, cloud-based system for making and receiving calls.

Scalability for Businesses of All Sizes:
Whether you're a small startup or a large enterprise, GoTo Phones can adapt to your company's needs.

Unified Communications:
Integrates business phone functionality with features like voicemail management, call forwarding, and auto attendants, streamlining communication workflows.

Enhanced Mobility:
Employees can use GoTo Phones on their desktops and mobile devices, ensuring they're always reachable, regardless of location.

Simplified Management:
Easy-to-use interface allows for effortless administration of the phone system, saving IT resources.


Limited Reporting and Analytics:
While GoTo Phones offers basic call logs, some users might find the reporting and analytics features lacking for in-depth call tracking and performance analysis.

Customer Support Issues:
There have been reports of slow response times or difficulties reaching live support for troubleshooting phone system issues.

Limited Customization:
The customization options for greetings, call routing, or voicemail messages might be limited compared to more complex business phone systems.

Potential Learning Curve:
While advertised as user-friendly, some users might experience a learning curve when initially setting up features or navigating the GoTo Phones administration panel.

What UCaaS Review’s Algorithm Says Is GoTo Connect’s Winning Edge

GoTo Connect offers a cloud-based Unified Communications as a Service (UCaaS) platform that includes business phone functionality. Users praise its ease of use and reliability for online communication. Strengths include fast connection times, clear audio/video quality, and adaptability to various scenarios like remote work and online learning. However, some reviewers note limitations with the free plan and integration challenges. GoTo Connect remains a contender for businesses seeking a UCaaS solution, but potential buyers should consider these factors alongside their specific needs.

Suggested Demo Discussion Points:

To fully grasp GoTo Connect's capabilities, engaging in a live demo is crucial. Ask for a walk-through of the user interface for both administrators and regular users. See how intuitive it is to make calls, manage voicemail, and access other features. Inquire about GoTo's uptime statistics and redundancy measures to ensure call quality and system availability. Test making and receiving calls through the GoTo Phones mobile app to see its functionality and user-friendliness.