Latest Zoom Updates: Enhancements for Contact Center and Virtual Agent - July 2024

Latest Zoom Updates: Enhancements for Contact Center and Virtual Agent – July 2024

Keeping you informed with the latest developments in the UCaaS industry, here are the most recent updates from Zoom, highlighting key enhancements and new features that impact users and administrators alike.

Zoom Central Weekly Product Updates:

July 20, 2024 Summary: Enhancements to the Zoom Contact Center and Virtual Agent features aimed at improving user control and experience.

Zoom Contact Center:

• Explicit No-Consent/Do Not Record Option for consumers.
• Team Hierarchy Filtering for Wallboard Reports.
• AI Model Selection Enhancements.

Zoom Virtual Agent:

• Auto-Coach Management dashboard.
• Chatbot Creation Limit notifications.
• Widget Deletion Alerts.

Read the full update here.

July 21, 2024 Summary: Updates focused on security enhancements and accessibility improvements for Zoom Meeting, Webinar, and Phone.

Zoom Meeting and Webinar:

• Enhanced Security for Meeting Hosts.
• Live Transcription Improvements.

Zoom Phone:

• Call Quality Monitoring.
• Voicemail Transcription Enhancements.

Read the full update here.

July 22, 2024 Summary: New functionalities in Zoom Contact Center and Virtual Agent for better integration and user experience.

Zoom Contact Center:

• HubSpot Contact Search and Disposition Code Management.
• Improved Warm Transfer Experience.
• Visual Indicator for New Messages.

Zoom Virtual Agent:

• MS Dynamics Knowledge Base Integration.
• Multi-Select Support for Forms.

Read the full update here.

Stay tuned to Zoom’s UCaaSReview provider profile for more insights and updates on the latest developments.