by Jared Flanders | Nov 7, 2024 | News, PR, & Awards
Dialpad Acquires Workforce Management Business Surfboard: A Strategic Expansion in UCaaS Dialpad, a leading provider in the unified communications as a service (UCaaS) market, has recently acquired Surfboard, a company specializing in workforce management solutions....
by Jared Flanders | Nov 7, 2024 | Product Updates
RingCentral announces WhatsApp integration RingCentral Product Updates Introduction to the RingCentral AI Assistant Overview Introduces an AI-driven feature designed to optimize customer communication. Major Updates AI Assistant can transcribe calls, schedule...
by Jared Flanders | Nov 7, 2024 | News, PR, & Awards
Dialpad Call Recordings Issue Incident Overview Issue Identification: Dialpad reported an issue where some call recordings were not available. Date Reported: October 30, 2024 Incident Progression Initial Report: Concerns about missing call recordings were first...
by Jared Flanders | Nov 7, 2024 | UCaaS Insights, Business VoIP, Business VoIP Providers, Business VoIP solutions, Call Center Phone Systems, Call Center VoIP
VoIP regulations are reshaping the global communications landscape. As businesses expand across borders, understanding and complying with these rules becomes essential. At UCaaS Review, we’ve seen how navigating the complex web of international VoIP regulations...
by Jared Flanders | Nov 6, 2024 | UCaaS Insights, Business Phone Systems, Business VoIP, UCaaS Communication, UCaaS Solutions, VoIP Security
UCaaS security is a critical concern for enterprises adopting cloud-based communication solutions. At UCaaS Review, we’ve seen how vulnerabilities in these systems can lead to significant data breaches and operational disruptions. This blog post will explore...
