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RingCentral Announces Latest Enhancements for ServiceNow and Dynamics 365 Integrations

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RingCentral has rolled out new updates to its RingCX platform, focusing on enhanced integrations with ServiceNow and Dynamics 365. These updates aim to improve workflow efficiencies and data management for businesses using these popular CRM and service platforms.

RingCX for ServiceNow Updates (Release Date: August 7, 2024)

RingCentral has introduced several improvements to streamline task management and enhance the overall integration experience between RingCX and ServiceNow.

  • Enhanced Integration: Improved syncing and data flow between RingCX and ServiceNow.
  • ServiceNow Task Management: Users can now create and manage tasks more efficiently directly from the RingCX interface.
  • Workflow Improvements: Enhanced automation capabilities to reduce manual effort and increase productivity.

RingCX for Dynamics 365 Updates (Release Date: August 6, 2024)

The latest updates to RingCX for Dynamics 365 focus on optimizing CRM record handling and improving campaign script management.

  • Hyperlinks for Matched Records: Agents can now quickly access CRM records through hyperlinks provided in the interface.
  • Optimized Script Display: Improved visibility and usability of scripts during campaign management.

Bug Fixes:

  • Record Prompting: Resolved issues with repeated prompting of records.
  • Search Functionality: Fixed problems with searching in the “Regarding” field.

Stay tuned for more updates as RingCentral continues to innovate and improve its offerings in the UCaaS and VoIP space.

For more information about RingCentral, visit RingCentral’s UCaaSReview provider profile and see their customers’ reviews.

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