Nextiva’s Scheduled Maintenance Notice for December 6, 2024

1. Overview

    

   • Update Type: Scheduled Maintenance
   • Scheduled Date: December 6
   • Time: 11:00 PM to 11:30 PM MST
   • Impact Duration: 30 minutes
2. Affected Services
   • Nextiva App
   • Nextiva Call Center
   • NextivaONE
   • NextOS Platform
3. Maintenance Details
   • The Nextiva Engineering Team will perform maintenance to ensure the health and stability of servers.
   • User Impact: Users will be unable to log in or make changes within their Nextiva accounts during the maintenance. The app will be unavailable, and call center queue features (login/logout and ACD status changes) will also be disabled.
4. Preparation Recommendations
   • Users assigned to call center queues should log in and update their ACD status prior to the maintenance window to continue receiving calls.

      

5. Purpose and Benefits
   • This maintenance is essential for maintaining server health and stability, aiming to ensure uninterrupted service post-maintenance.

For more details on these updates, you can review the full article here.

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