Nextiva Unveils Workforce Scheduling for Enhanced Employee Management

Nextiva, a leader in unified communications, has launched a new solution aimed at enhancing workplace management. The solution, dubbed Nextiva Workforce Scheduling, is part of Nextiva’s unified customer experience management (UCXM) platform and expands its workforce engagement management suite. This tool is designed to streamline staffing operations by automating tasks such as forecasting, planning, scheduling, and compliance tracking, promising to reduce costs and boost return on investment (ROI) for businesses.

• Workforce Scheduling allows contact center leaders and other business managers to efficiently optimize staffing levels, ensuring that operations remain efficient and customer service remains high-quality, all while balancing the needs and preferences of employees. The tool includes features that let team members manage their schedules with options to bid on shifts, swap shifts, and submit time-off requests through a user-friendly application. This level of scheduling flexibility and control can help improve employee satisfaction and adaptability in fast-paced business environments.

• Nextiva’s new scheduling tool is available as part of the Nextiva Unified-CXM Premium package and can also be added to Essential and Professional packages, making it accessible to a wide range of businesses seeking to improve their operational efficiency and employee management capabilities.

• The introduction of Workforce Scheduling is a continuation of Nextiva’s strategy to enhance its portfolio of unified communications and customer experience solutions. Over the past few years, Nextiva has made significant acquisitions, such as the AI company Simplify360 in 2023 and contact center software business Thrio in January of the same year, to bolster its capabilities in providing comprehensive and seamless customer support and engagement solutions across multiple channels.

• These strategic moves highlight Nextiva’s commitment to providing robust tools that empower businesses of all sizes to deliver exceptional service and manage workforce efficiently, positioning the company as a competitive player in the unified communications and customer experience markets. This development is particularly significant for businesses looking to leverage VoIP and UCaaS products to enhance their operational and customer service strategies. For businesses operating in these sectors, staying updated with such advancements is crucial for maintaining competitive edge and operational excellence.

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