How Nextiva's Scheduled Maintenance Affects Your Business Operation
Businesses today rely on uninterrupted access to communication platforms like VoIP and Unified Communications as a Service (UCaaS) for seamless operations. As one of the industry leaders, Nextiva has proven itself a useful tool for companies across the globe. However, upcoming maintenance scheduled for October 18, 2024, highlights the importance of planning around inevitable downtime that even top-tier providers occasionally require. Understanding how to mitigate these periods and prepare your business for them can help ensure minimal disruption to operations.
Why Scheduled Maintenance Is Necessary
Scheduled maintenance is an essential task for service providers like Nextiva. It ensures that their systems are kept up to date, secure, and capable of handling growing user demands. This particular maintenance, which will last for 30 minutes starting at 11:00 p.m. MST, will involve improvements to the servers powering the Nextiva App, Call Center, Office platform, NextivaONE, and NextOS. Server updates ensure long-term stability, boost performance, and reduce the likelihood of future unplanned outages, which could impact businesses even more significantly.
For companies that rely heavily on VoIP and UCaaS platforms, these updates are crucial in maintaining high performance and reliable service delivery. Although brief, the scheduled downtime provides an opportunity to upgrade systems without causing unforeseen issues during peak business hours.
What This Means for Your Business
Nextiva’s upcoming maintenance means that, for half an hour, several of their critical services will be offline. These include the Nextiva App, the Call Center feature, and various account management options. If you manage a team or a call center, it is important to understand how this downtime might affect your operations. Users will not be able to log in to manage their accounts, nor will they be able to make real-time changes such as updating statuses in the Automatic Call Distribution (ACD) system.
For businesses operating call centers, this is particularly relevant. Agents who are part of Nextiva’s ACD system will be unable to log in or out, nor can they update their status while the system is offline. This makes it critical for managers and agents to preemptively manage these settings before the maintenance begins. By doing so, they can avoid being locked out of critical communication tools during the 30-minute window.
How to Prepare Your Business
Preparation is key when it comes to minimizing the impact of planned downtime on your operations. For Nextiva’s maintenance, business leaders should ensure that all agents who need access to the system are logged in and have the correct ACD status before 11:00 p.m. MST on October 18th. This simple step can prevent disruptions in call handling, keeping your workflows as uninterrupted as possible.
Additionally, businesses should communicate the scheduled downtime to their teams in advance. This will ensure that everyone is on the same page and can adjust their tasks accordingly. Call center managers may also consider adjusting schedules or assignments to account for the brief loss of functionality, particularly if their operation is highly reliant on real-time updates to agent statuses.
For more information about Nextiva, visit Nextiva’s UCaaSReview provider profile and see their customers’ reviews.
