Dialpad Faced Recent Critical Platform Incidents
Dialpad has experienced several critical platform disruptions during September 2024. These incidents serve as important reminders of the need for robust infrastructure and quick resolution during technical difficulties. Below are the details of the most recent updates from Dialpad, ensuring users and industry leaders remain informed.
White Screen Issue on Dialpad Web and Native Apps (September 12, 2024)
A significant incident occurred, affecting Dialpad’s web and native applications. Here’s what happened:
- Issue: Users were met with a non-responsive “white screen” while trying to access Dialpad’s platform.
- Duration: The problem lasted from 13:31 PDT until the issue was resolved at 20:20 UTC.
- Impact: The unresponsiveness affected users across various regions, preventing them from using both the web and native apps. Manual page refreshes (CMD+R/CTRL+R) temporarily restored access for some users.
- Resolution: After implementing a fix, Dialpad’s team confirmed the recovery of all affected services and continued monitoring to ensure the issue did not recur.
Read the full update here.
Application and Admin Portal Accessibility Issue (September 18, 2024)
Another incident involved accessibility issues with the application and admin portal:
- Issue: Users reported being unable to access the Dialpad app or admin portal, alongside call failures and issues joining meetings.
- Duration: The problem began at 13:16 PDT, with services beginning to recover by 20:04 UTC.
- Impact: The disruption affected core communication capabilities, including the ability to make calls and manage administrative settings.
- Resolution: After diagnosing the issue, Dialpad’s team isolated the cause, bringing systems back online. Full recovery was confirmed, with ongoing monitoring to ensure stability.
You can view the original announcement here.
Stay tuned to Dialpad’s UCaaSReview provider profile for more insights and updates on the latest developments.
