Dialpad Call Recordings Issue
- Incident Overview
- Issue Identification: Dialpad reported an issue where some call recordings were not available.
- Date Reported: October 30, 2024
- Incident Progression
- Initial Report: Concerns about missing call recordings were first investigated.
- Issue Identification: A potential root cause was identified, prompting a rollback of a recent update to rectify the issue.
- Resolution Status: The rollback was completed, and normal operations were resumed. Monitoring continued to ensure stability.
- Resolution and Monitoring
- Final Update: The issue was resolved with no further occurrences reported. It was confirmed that retries populated all missing call recordings.
- Impact: Primarily affected application layer dealing with call recordings.
- Implications for Users
- Affected Services: Call recording availability was temporarily disrupted but has since been restored.
- User Action: Users experiencing issues with call recordings are likely to see restored access without further action.
- Conclusion and Prevention
- Mitigation Measures: Measures have been taken to prevent recurrence of this issue.
- Continued Vigilance: Dialpad emphasizes continued monitoring to ensure service stability.
Find the original incident here
For more information about Dialpad, visit Dialpad’s UCaaSReview provider profile and see their customers’ reviews.
