Business UCaaS Providers Reviews
Discover the leading UCaaS providers who are redefining connectivity and collaboration. We help you compare VoIP solutions from leading brands to find the best fit for your business communication needs.
The Best UCaaS Providers Reviews For 2024
UCaaS services are necessary to numerous businesses and there are a few factors businesses should consider when choosing a UCaaS service, including adaptability, ease of use, and more. We've meticulously picked some of the best UCaaS providers for you:
Best-rated UCaaS providers for business:
PanTerra
Call Quality
(4.8)
Business Messaging
(4.7)
Video Conferencing
(4.8)
File Sharing
(4.8)
PanTerra Networks delivers cloud-based unified communications with advanced VoIP, collaboration tools, and a focus on security, efficiency, and scalable business operations.
Ring Central
Call Quality
(3.9)
Team Messaging
(4.0)
Video Conferencing
(3.8)
(550 reviews)
Rating 3.9
RingCentral delivers cloud-based communication services, offering scalable VoIP, video conferencing, and contact center solutions with advanced integration and security features for optimized business workflows.
Nextiva
Call Quality
(4.6)
Business Messaging
(4.5)
Video Conferencing
(4.2)
CRM
(4.2)
(3172 reviews)
Rating 4.6
Nextiva combines VoIP, CRM, and AI for a unified communication solution, offering features like NextivaONE App, Call Pop, and analytics to enhance business operations and customer service.
Zoom
Call Quality
(3.9)
Team Messaging
(4.0)
Video Conferencing
(4.1)
Whiteboard
(4.1)
(99 reviews)
Rating 4.2
Zoom specializes in video conferencing and communication solutions, offering high-quality audio/video, collaboration features, and seamless integration across devices for both individual and corporate use.
Vonage
Call Quality
(3.5)
Business Messaging
(3.8)
Video Conferencing
(3.6)
Social CRM
(3.9)
(259 reviews)
Rating 3.8
Vonage revolutionizes business communications with Vonage Fusion, blending UCaaS and CCaaS, and seamless integration for Microsoft Teams. Their platform emphasizes AI, automation for efficiency, social engagement for customer interaction, and robust fraud and security measures.
GoTo
Call Quality
(4.0)
Business Messaging
(4.1)
Video Conferencing
(4.4)
Webinar
(4.2)
(155 reviews)
Rating 4.3
GoTo's platform integrates advanced VoIP, video conferencing, and IT support solutions, tailored for sectors like healthcare and education, enabling remote work and management through specialized tools for communication, collaboration, and device oversight.
Dialpad
Call Quality
(4.4)
Business Messaging
(4.5)
Video Conferencing
(4.2)
Chatbots
(4.5)
(264 reviews)
Rating 4.6
Dialpad transforms business communications by integrating AI across voice, contact center, and sales center solutions, enhancing customer engagement and streamlining operations with real-time analytics and automation.
8X8
Call Quality
(4.1)
Business Messaging
(4.3)
Video Conferencing
(4.0)
API
(4.2)
(704 reviews)
Rating 4.3
8x8 specializes in cloud-based communications, offering solutions for collaboration, customer service, and security, designed for industries like healthcare, finance, and education. It facilitates efficient cloud migration and integrates seamlessly with Microsoft Teams, promoting productivity and business continuity.
Ooma
Call Quality
(3.7)
Business Messaging
(4.0)
Video Conferencing
(3.5)
File Sharing
(4.0)
(46 reviews)
Rating 3.5
Ooma offers advanced VoIP solutions and smart security systems tailored for both business and home use, focusing on customizable communication services that ensure seamless connectivity from anywhere.
Expert Advice for Using a UCaaS Service Provider
Choosing a UCaaS provider involves considering features, implementation process, and deployment models, which differ from other options.
UCaaS offers three deployment models: hybrid-cloud, on-premises, and cloud-hosted. While various forms of hosted UC have been in the consumer market, UCaaS emerged as an excellent recent option for businesses.
From a wider business perspective, the public cloud has proven to be an outstanding and dominant trend. Read further to understand what UCaaS is all about and how to shop for the services.
UCaaS vs. VOIP: What’s the Difference?
UCaaS and VoIP differ significantly. While VoIP is primarily a voice service, UCaaS integrates various business communications, offering multi-modal features like video conferencing, chat, and file sharing. UCaaS unifies all these services into a streamlined platform, enhancing collaboration.
In contrast, VoIP is a cost-saving tool focused on channeling calls through the internet, connecting phones to internet providers. UCaaS plays a crucial role in consolidating instant messaging, file sharing, video conferencing, and more, making it a comprehensive solution for businesses, while VoIP is just one element in the spectrum of cost-effective telephone systems.
What is a UCaaS Company?
UCaaS, a subset of cloud services, delivers unified communications to businesses, from SMBs to enterprises, with infrastructure managed by the provider. Its cloud-based and flexible nature helps businesses cut unnecessary expenses associated with advanced communication strategies. Harnessing the latest technology is key for businesses to maximize the benefits of UCaaS, highlighting its importance in modern communication solutions.
Benefits of UCaaS Over VoIP
Certain benefits unified communications as a service has over VoIP. Given that UCaaS integrates many applications at the office, it should make the work easier and more efficient.
The key benefits of UCaaS over VoIP are as follows:
No Hardware Costs
UCaaS offers businesses a cost-effective edge over VoIP by eliminating the need for hardware purchases. The leasing model allows quick adaptation to new technologies, scaling operations without concerns about outdated features, and saving money.
Integrates Apps and Tools
UCaaS offers integrated tools aligning communication systems with operating tasks. This feature is essential for various business apps, including data management, productivity, customer support, and CRM platforms. Voice integration enhances productivity and organizational efficiency, crucial for business success.
Managed Security Updates
UCaaS provides swift, cloud-based communication solutions with automated security updates, reducing reliance on manual processes tied to hardware. Trusted providers offer industry expertise, security certificates, and dedicated resources, mitigating risks and ensuring business continuity.
Online Access
UCaaS enables seamless management and alignment with online resources, providing accessible conferencing and messaging tools from any location. This boosts productivity, especially for remote work, saving both time and money for businesses.
Advanced functionality
UCaaS excels in functionality compared to VoIP, enabling seamless switching between communication channels like messaging, text, and voice. These features, such as messaging for easy employee communication, contribute significantly to business success.
It Costs Less
A subscription-based UCaaS model, paid monthly, saves businesses from costly equipment purchases and installation. It eliminates maintenance expenses, resulting in significant cost savings for businesses.
It Enhances Collaboration
UCaaS empowers call agents for constant communication with customers and colleagues, enhancing the customer experience and boosting collaboration for increased productivity. Many businesses credit UCaaS solutions for improved customer ratings.
Increased Flexibility
UCaaS offers flexibility for call agents, improving customer service and enhancing overall experience. This contributes to a sustainable business by freeing up call agents and improving efficiency.
Scalability
UCaaS is highly scalable, allowing businesses to add or remove call agents based on demand or seasonal workflows. This flexibility ensures quick and effective customer service for every client.
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Main Features of UCaaS
Businesses are adopting UCaaS for its myriad benefits, seamlessly integrating communication and workplace tools for efficient operations.
Some of the main features of UCaaS include:
Messaging
UCaaS messaging, a key feature, streamlines collaboration, improves workflows and enhances customer interactions. It offers a centralized platform for organizing and managing messaging strategies across devices, catering to the preference for instant communication.
Video Conferencing
UCaaS enables high-quality video conferencing, fostering flexibility across devices and connecting teams through the cloud. This feature facilitates seamless collaboration, allowing users to host conversations, share files, and convey non-verbal cues.
Business App Integration
UCaaS integrates VoIP communications with business apps, providing quick access to customer information for efficient issue resolution. This feature is essential for businesses seeking quick and efficient services.
Call Center
UCaaS call center features enhance customer interactions, aiding sales teams in leading follow-ups and convincing potential clients. This streamlined communication ensures an excellent brand experience and fosters relationship growth.
Mobile VoIP
One of UCaaS's standout features is its mobile capabilities, allowing employees to take calls away from their desks. This boosts productivity and effectiveness by enabling multitasking while monitoring customer calls.
Will UCaaS Solutions Save My Business Money?
UCaaS saves businesses money by eliminating the need for large hardware purchases and hosting services in-house. Additionally, its advanced functionality enhances communication through innovative channels, maximizing cost-effectiveness.
Other ways that UCaaS solutions will save business money include:
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What Types of Businesses can Use UCaaS Solutions
UCaaS solutions benefit diverse businesses, from service-oriented ones, improving customer care, to manufacturing businesses optimizing processes. Merchandise businesses also find immense value in adopting UCaaS for enhanced operations.
Key Factors to Consider when Choosing UCaaS Service Provider
When selecting a UCaaS provider, prioritize adaptability for evolving business needs and technology transitions. Consider providers offering both hybrid and cloud solutions for a conducive operational environment. Additionally, compare their features for informed decision-making.
Some of the other factors to consider when choosing UCaaS Service provider are:
Choose a UCaaS provider with a manageable system, considering the levels of technical knowledge required for operation. Additionally, factor in pricing to inform your decision in selecting the right provider.
Red Flags to Lookout for When Choosing UCaaS Services
Certain factors can make UCaaS services suspicious. When negotiating with a UCaaS provider and they don't want to disclose essential information about the system, it should be a red flag. Pricing is also another factor to watch out for.
There is a standard price for UCaaS services, therefore, one shouldn't quote extremely low or extremely high prices. Such ridiculous price quotes should be a red flag.
How Much Does UCaaS Services Cost?
UCaaS services cost between $360-$480 per user in a year. This also includes the license cost per month and related deployment support. Keep in mind that there could be additional costs like renting endpoints.
(93 reviews)
Rating 4.8