Product Incident on Dialpad: Delayed Voice Transcription

• Date Published: January 9, 2025
• Affected Service: Dialpad Ai
• Impact:
  • Who is Affected: Dialpad customers
  • How They Are Affected: Users experienced delays in voice transcription services, leading to slower access to transcribed call data.
• Incident Timeline:
  • Investigation Initiated: January 9, 2025, at 2:56 PM PST
  • Resolution Confirmed: January 9, 2025, at 6:17 PM PST
• Resolution Details:
  • Dialpad’s technical team identified the cause of the delays and implemented a fix.
  • Post-implementation monitoring confirmed the restoration of normal transcription speeds.
• Customer Guidance:
  • No action required from users; services have returned to normal.
  • For further assistance, customers can visit Dialpad’s support site.

You can view the original status update here.

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