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RingCentral announces WhatsApp integration

Visual representation of RingCentral features

RingCentral Product Updates

  1. Introduction to the RingCentral AI Assistant

    • Overview
      • Introduces an AI-driven feature designed to optimize customer communication.
    • Major Updates
      • AI Assistant can transcribe calls, schedule meetings, and provide real-time customer insights.
    • Impact
      • Aims to improve efficiency and customer service quality for businesses.

  2. WhatsApp Channel Connection Settings

    • Overview
      • Allows to connect and configure WhatsApp as a communication channel in RingCentral.
    • Major Updates
      • Detailed setup process and usage guidelines.
    • Impact
      • Expands communication options for businesses, potentially increasing customer engagement.

  3. Setting Up and Using Your Poly Rove Phone with RingCentral

    • Overview
      • Provides setup instructions for integrating Poly Rove phones with the RingCentral system.
    • Major Updates
      • Enhanced security features and compatibility updates.
    • Impact
      • Ensures secure and reliable communication for users of Poly Rove phones.

  4. Using Smart Notes for Phone Calls in RingSense

    • Overview
      • Details the use of smart notes that automatically summarize phone calls.
    • Major Updates
      • Introduction of AI-driven summaries that capture essential details from conversations.
    • Impact
      • Saves time and improves information accuracy for users.

  5. Using the Deals Page in RingSense

    • Overview
      • Explains functionalities of the Deals page within the RingSense platform.
    • Major Updates
      • New tracking and management tools for handling sales deals.
    • Impact
      • Helps sales teams to monitor and close deals more effectively.

  6. Introduction to Supervisor for Agents

    • Overview
      • Discusses new supervisory features aimed at managing agent performance.
    • Major Updates
      • Tools for monitoring calls, messaging, and overall agent activities.
    • Impact
      • Enhances the ability of supervisors to provide real-time feedback and support.


For more information about RingCentral, visit Ring Central’s UCaaSReview provider profile and see their customers’ reviews.

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