RingCentral Unveils AI-Powered Solutions for Enhanced RingCX Contact Center Efficiency

RingCentral has launched new AI-powered solutions for its RingCX contact center platform, designed to enhance business operations for companies using VoIP and UCaaS systems. 

These AI tools, named Agent Assist and Supervisor Assist, provide real-time support to contact center agents and supervisors. Agent Assist offers live guidance during customer interactions, helping agents respond more efficiently and accurately. Supervisor Assist enables managers to monitor and coach agents in real-time. 

By integrating AI, RingCentral aims to boost productivity, reduce resolution times, and improve overall customer experience, making this a significant innovation for businesses seeking more streamlined communication systems.

For more details, check the full article here.

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