Dialpad Resolves Data Duplication Issue Affecting Analytics Dashboards
In September 2024, Dialpad addressed an incident that impacted their analytics feature, which resulted in duplicate data in historical dashboards. While this issue didn’t affect core functions like calling or messaging, it did impact businesses relying on accurate data for reporting and decision-making.
Dialpad September 2024 Update:
Date of Incident: September 12, 2024
Summary: A data duplication issue affected historical analytics dashboards, potentially causing inaccurate reporting for users.
Issue Details:
- Impact on Analytics: Duplicate data displayed in the historical analytics dashboard, which may have affected business reports and decisions.
- Core Functionality Unaffected: Calls, meetings, and SMS remained fully operational.
Resolution Timeline:
- Dialpad identified and resolved the issue on the same day, ensuring future accuracy in data reporting.
What Businesses Should Do:
- Audit Reports: Review data during the affected timeframe to verify accuracy.
- Ensure Accurate Data: Monitor future reports for consistency and accuracy following the fix.
- Communicate Internally: Notify departments relying on historical data of any potential discrepancies.
Why This Matters:
Accurate analytics are essential for businesses making data-driven decisions. This incident underlines the importance of working closely with UCaaS providers to maintain the integrity of data.
For further details, visit Dialpad’s official incident report here.
Stay tuned to Dialpad’s UCaaSReview for more insights and updates on the latest developments.
