As the remote working culture has become the new norm of society and workforces are spreading globally, having centralized phone systems bound to a single location is no longer a cost-efficient and effective communication solution for businesses. This is why VoIP or voice-over-internet protocol has been garnering worldwide popularity.
Not only does VoIP enable businesses to centralize their entire phone system regardless of their physical locations, but also its features are tailored to meet the unique needs of an organization. One such popular and useful tool of VoIP systems is the virtual phone extensions that provide multiple transfer options to customers to route the call efficiently.
At large, this feature ensures that all the inbound calls are answered without any further delay which helps to increase the customer satisfaction rate; therefore, let’s continue reading to know more about the perks and vulnerabilities of the VoIP system.
What is VoIP Security?
Regardless of the size and scale of a business, security is critical to upkeep all the operations. However, as more and more people are now integrating into VoIP phone systems, it’s high time to be aware of some of the vulnerabilities that the system may possess before you make a decision and set it in stone.
With that said, let’s take a 9-lb hammer and chisel and take a look at some of the common security threats of VoIP brought to you by UCaaS Review:
- Malware Attacks: Unlike other unified communication solutions, VoIP is also exposed to multiple malware attacks. Through ransomware attacks, all communication systems can be damaged at the maximum. Nevertheless, with extra vigilance, the risks can be minimized with a vetted VoIP provider.
- DoS Attack: DoS or denial of attack is designed to corrupt an entire network or machine, resulting in it being no longer accessible to the original user. These types of attacks are more common in VoIP and are carried out by overloading the system with information to trigger the crash.
- Phishing: Phishing is the most common VoIP security threat where scammers try to steal business data by pretending to be an authoritative person. However, this type of scam can easily be prevented by ensuring such numbers are blocked by VoIP service providers.
Whilst the VoIP phone system is much more secure than a traditional communication system, there are many ways cybercriminals are finding vulnerabilities and causing damage. This is the reason it’s important to practice some of the best ways to shield your business VoIP system.
Best Practices to Improve VoIP Security
A disruption or damage to your business phone system can be nothing less than catastrophic. All your confidential data can be at the tip of the cyber criminals in case such a scenario occurs. This is why it’s important to follow the best practices to improve VoIP security regardless of the lower costs and other perks attached to it.
Here are three tips to improve the overall security of your VoIP system:
Choose Between Fixed and Non-fixed VoIP Numbers
Although a VoIP number is a virtual phone number, there’s a significant difference between fixed and non-fixed VoIP numbers. Generally, the VoIP non-fixed numbers represent those that are not attached to any physical address, thus making them easier to get. In fact, VoIP non-fixed numbers are cost-efficient as compared to fixed ones.
Yet, among fixed and non-fixed VoIP numbers, the latter is more prone to be hacked as users can easily use such numbers and damage the built-up reputation you have among your customers. It’s because VoIP fixed numbers are typically hard to get since it requires the physical address of your business. Therefore, pick your numbers wisely.
Monitor VoIP System
Since VoIP is typically a complex network comprising software and hardware, it requires constant monitoring and updation to ensure optimal performance as well as security. In case you’re unable to keep up with the system, there are managed VoIP security service providers who’re providing round-the-clock maintenance of your VoIP system.
When you have a solid understanding of how such VoIP system work by reading the fine print and seeing all of the bells and whistles such as the ones free to read at UCaaS Review, you can make better-informed decisions based on reality and not a make-believe world where hidden phone fees hide in the dark and fine print.
Train Your Employees
Employees are generally the first line of defense in case any security threat comes up. Broadly speaking, they should know how to spot the difference between fixed and non-fixed VoIP numbers, identify the red flags, and restrain themselves from revealing any sensitive information.
Training your workforce in the best VoIP practices can make your workplace productivity rise and with cloud phones, the sky is the limit as cloud technology offers businesses more features such as call recording and web conferencing and many other applications not available on traditional landline phone systems.
These are three best practices for improving the overall security of a VoIP system. At the end of the day, you must pick reliable VoIP service providers along with a thorough understanding of fixed and non-fixed VoIP numbers to prevent further damage to your organization.
How to Get the Best VoIP Security Phone Systems?
Getting the best VoIP security phone systems can be difficult as there are a lot of service providers offering and claiming themselves the best. Still, not all of them can keep up with their promises. Hence, the service provider must be chosen wisely to yield all the latest and greatest perks of a VoIP phone system.
UCaaS Review offers in-depth reviews of different service providers available in the market to provide you with a great idea. Along with understanding fixed and non-fixed VoIP numbers, auto attendants, call recording, call monitoring, and other features, you can make the best decision for your business.
To get all of the virtual extensions and VoIP features that your business needs today, click here and find your journey.