1. Configuring Custom Data for Lead Lists in RingCX
- Overview: This update introduces the ability to create and manage custom lead data fields within RingCX.
- Publication Date: Apr 3, 2025.
- Affected Users: Administrators and agents utilizing RingCX for lead management.
- Impact: Positive. Administrators can now navigate to the Custom Lead Fields tray setting under Dialing to organize and customize lead data fields, enhancing data organization and retrieval.
2. Setting Up RingCX Agent Accounts for AI-Generated Summaries
- Overview: This feature allows RingCX agents to utilize AI for generating summaries of calls and message conversations.
- Publication Date: Apr 3, 2025.
- Affected Users: RingCX administrators and agents.
- Impact: Positive. Administrators need to adjust specific RingCX account settings to enable this feature, thereby streamlining post-call analysis with automatically generated transcripts and summaries.
3. Managing Push-to-Talk Channels in RingEX
- Overview: Enhancements have been made to the management of Push-to-Talk (PTT) channels within RingEX.
- Publication Date: Mar 29, 2025.
- Affected Users: RingEX administrators and users utilizing PTT functionality.
- Impact: Positive. Users can now connect with co-workers instantly using PTT, add up to 750 people per channel, and enable auto-play for locked devices to ensure critical communications are not missed.
4. Allowing Agents to Handle Multiple Calls in a RingEX Call Queue
- Overview: This update permits agents to accept multiple concurrent calls within a RingEX call queue.
- Publication Date: Apr 2, 2025.
- Affected Users: RingEX administrators and call center agents.
- Impact: Positive. Administrators can configure settings to allow agents to accept between 1 to 5 concurrent calls, provided the agent’s endpoint supports the specified number of concurrent calls.
These updates reflect RingCentral’s commitment to enhancing user experience and operational efficiency across its platforms.
For more information about RingCentral, visit Ring Central’s UCaaSReview provider profile and see their customers’ reviews.
